PC Tools PC Tools anti virus software Mountain View, California

Hello Roz,

I sincerely apologize for the experience you had with our Customer Service Department. I understand your frustration with the unacceptably long wait time and having been unable to resolve this matter over the phone.

From your statement, I can see that you did not wish to automatically renew your subscription purchase and opted out on your initial purchase. Upon purchase, all PC Tools customers receive a confirmation email outlining the purchase, our support information, as well as details to access your records - of payments, current and expired subscriptions. By using the licence code provided in said e-mail, customers are able to log in to MyAccount (https://secure.pctools.com/myaccount) to verify and make changes to your subscriptions status and licenses.

Additionally, we also notify customers 30 days prior to the expiry date that the subscription will be automatically renewed, and provide customers with the opportunity to opt out if they wish to do so. This subscription is not a contract. You are not locked into any commitment to re-purchase, as you can cancel your product subscription at any time by contacting PC Tools. It has been our experience that customers have changed e-mail or internet service providers and have been unable to login using their current e-mail information, please review if you have other possible alternate emails. If you have not received any notifications, please also try checking your SPAM or JUNK folder.

Upon attempting to research this incident further, I was unable to locate an account based solely on the name provided (Roz Darby-Mc Intyre). In order to further assist you and review actions of said agents, please provide your ticket number(s) from your previous attempts to contact us.

Kind Regards,