Complaint Review: Peoplefinders.com - Sacramento, California
- Peoplefinders.com 1821 Q Street, Sacramento,, California U.S.A.
- Phone: 800-718-8997
- Web:
- Category: Internet Services
Peoplefinders.com Ripoff strikes again with pricing pyramiding Sacramento California
*UPDATE Employee: Response from PeopleFinders.com Support Team
*Consumer Comment: Duh
*Consumer Suggestion: I read the website
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Peoplefinders.com makes their pricing structure sufficiently complicated so while you think you're getting a free 24 hour unlimited search capability, you're really getting charged left and right. I went to their site to do a search, saw their 'comprehensive background report and free 24 hour people finder' membership offer and decided to give it a try. I interpreted it that, for 24 hours, I would be able to run unlimited background checks. I paid my $39.95 and ran two background checks.
I also ran two criminal background checks and clearly understood from that pricing page that those services ($19.95 each) were not part of the membership fee.
When I saw that peoplefinders.com had charged my credit card for two $39.95 and two $19.95 charges, I immediately e-mailed them and requested a cancellation on my 24 hour membership. They e-mailed me back and told me to call them during business hours, M-F, 8am to 5pm, PST. When I called them at 12:30 EST on Monday, I was told the 'free' memberships did not include background checks. And that I could not have my free membership refunded because it was 3 hours past the 24 hour free deadline. I laughed out loud and said that I had to WAIT to call until it was 8 am PST and I had initiated the service on a Sunday! I was told 'As a one time courtesy', they would refund one of my 'free' 24 hour membership fees for $39.95.
IMHO, the information on the 'free' reports is no better than I can find doing a name search on the internet. And their web pages are deceptively worded to make you think you're getting something you are not.
Terry
Oviedo, Florida
U.S.A.
This report was posted on Ripoff Report on 03/13/2006 11:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/peoplefinderscom/sacramento-california-95814/peoplefinderscom-ripoff-strikes-again-with-pricing-pyramiding-sacramento-california-180878. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE Employee
Response from PeopleFinders.com Support Team
AUTHOR: Peoplefinders.com Customer Service - (U.S.A.)
SUBMITTED: Wednesday, December 05, 2007
PeopleFinders.com strives to provide the highest level of customer service possible. We are always happy to answer any of your questions regarding your purchases or our services. If you believe that you have been deceived or "scammed" by our organization, we definitely want to hear about it and reconcile the situation. Further, if you believe that you have been a victim of fraudulent activity, the PeopleFinders.com Fraud Department is available to assist you.
Please feel free to contact us at support@peoplefinders.com or at 800-718-8997 if you have any questions or need further assistance.
Thank You
-PeopleFinders.com Support Team

#2 Consumer Comment
Duh
AUTHOR: Dj - (U.S.A.)
SUBMITTED: Tuesday, August 14, 2007
UNDER PURCHASE PAGE FOR MEMBERSHIP
Premium Membership - Unlimited People Searches* view sample
Run an unlimited number of people searches for names, addresses, birth dates, and phone numbers without any hidden details from the following databases: People, Real Property, Death, Divorce, and Marriage. Memberships are not automatically renewing.
24 Hours - $19.95 7 Days - $24.95 30 Days - $39.95
One-time Report - $19.95 view sample
*Comprehensive Background Reports, criminal searches, unclaimed money searches, business/employments searches, Corporation/FBN/DBA, birth records, and public filings reports are sold separately and are NOT included in any of the PeopleFinders.com Memberships.
FROM THE PURCHASE PAGE
Product Price
Comprehensive Background Report - $39.95 view sample
May include: Current address and phone numbers
Past addresses and phone numbers
Birth date
Aliases & maiden names
Marriages & divorces
Bankruptcies, tax liens & judgments
Relatives, roommates & neighbors
Property ownership & web site ownership
AND THEN YOU PUSH 'PURCHASE'. Do you see the part where it says what IS included, and do you see the part that says what is NOT included? Do you see the clearely marked price of $39.95??

#1 Consumer Suggestion
I read the website
AUTHOR: Dj - (U.S.A.)
SUBMITTED: Wednesday, March 21, 2007
I went to the website as I was interested in finding people. I ordered a 30 day membership for $39.95. It clearly stated before I made my purchase what was covered with the membership. It stated it covered People, Marriage, Divorce, Property and Death Searches. The Marriage and Divorce searches showed the available states (I guess not all state prIVIDE this information) and it said in red BACKGROUND AND CRIMINAL SEARCHES ARE SOLD SEPARATELY AND ARE NOT INCLUDED IN YOUR MEMBERSHIP. I also looked in the Background Report and it states on that page in red that its not included as well and it even prompts you to make a purchase of $39.95. You're only charged if you click the confirm button it looks like.
The thing with these websites is you just have to read. People get click happy and they assume things. They also try to interpret things when there is no interpretation needed. If it said what is covered and what is not why is it so confusing? I suggest for everyone to just READ and their lives would be easier.


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