Personal Creations Claimed they never received my return, wont credit my account or send me new item. Lemont, Illinois

I ordered a personilized puzzle of my siblings and I for Mothers Day on April 20, 2008. I received one email confirmation for my order. On May 4th I received 2 different emails, 2 different order numbers, that my packages were being shipped. The order numbers were 8 numbers apart, so apartently "ordered" within minutes of each other. I checked my back account. I was charged twice for 2 different amounts for the same product- $64.89 and $59.94, turns out one had a plasic bag and white box around it which is considered the extra $5 for gift wrapping. I gave my mother one puzzle, it was completely discolored mostly pinks and purples- and the picture was just of our faces. I opened the second puzzle- SAME THING.

I called a representative who told me to send them back and to write on the order page that I should be credited for one puzzle and to send me a new one. I sent it one March 13th.

It is now June 10th and after many many calls they still claim they have not received my return package. I looked up my FedEx tracking number which I saved, and they received it 3 days after I sent it, and it was signed by a B. Lucas, I actually saw the signature on the FedEx website.

I am getting the runaround. Every representative says it isn't in, they wont let me talk to a supervisor or a manager because the information will be the same as what they are saying. One rep. told me 5 days ago I would be credited for one of the packages, well they money isn't in there. And apparently the returns manager has been gone last week and this week, how convenient.

I looked them up on the Better Business Bureau, over 350 complaints in the last 36 months and only a third were resolved. They told me they would call me back tomorrow, which I doubt. I hate getting mad at a certain representative because it isn't their fault, but I am tired and I want my $124.83 back. I am going to ask for a FULL credit to my account which I wont ever get.

This has been a terrible experience, please never shop there.

Danielle. mn
Minnetonka, Minnesota
U.S.A.