Complaint Review: Planet Mobility - Shelby Township Michigan
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- Author Confirmed
- Planet Mobility 14986 Technology Drive Shelby Township, Michigan U.S.A.
- Phone: 866-465-4387
- Web:
- Category: Medical Supplies
Planet Mobility Stroke Victim pays for merchandise never receives it and gets the run around RIPOFF Shelby Township Michigan
*REBUTTAL Owner of company: Planet Mobility: Very Reliable Trustworthy Company. Celebrating 10th Year Anniversary.
*REBUTTAL Owner of company: Customer Claiming Not having Received There Product
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On August 8, 2005, I searched the web site for companies specializing in wheel chair cushions that would assist my 74 year old father with the elimination of pressure sores.
My father suffered a stroke that left him wheel chair bound and unable to control the weight of his body.
While browsing through the varies companies on the web, I located Planet Mobility. This company had a wide range of cushions to chose from and I selected it over other companies because of their show room.
The Cushion that interested me was their High Profile Quadtro Select Cushion. The retail price was $349.00.
On August 8, 2005, I placed an order by telephone with an operator who identified herself as being Stacey. Stacey took the pertinent information from me to start my order. She provided me with Customer number 362143. She informed me that my merchandise should arrive at my residence within 3-5 business days. but failed to provide me with the total cost of my order prior to terminating our business deal.I was forced to telephone the company back on the aforementioned date to obtain that information.
On August 15, 2005, I telephoned the company and spoke with Stacey about the status of my order because I had not received it. I was placed on hold 5 times and in between those times, I spoke with varies operators, who could not provide me with my request.
When Stacey finally returned to the telephone, she stated that she had to contact the warehouse to ascertain a shipping date. She stated that she would call me back but never did.
On August 16, 2005, I spoke with Stacey again and again, she could not provide me with any information. I also spoke with numerous operators who basically placed me on hold and gave me the run around.
On August 19, I obtained the name of Stacey's supervisor and contacted him. I spoke to a Mr. Michael Woods who was apologetic for the treatment I had received. Mr. woods researched my order and informed me that my merchandise had inadvertantly been sent out of the country to obviously the wrong location.
Mr. Woods apologized again and informed me that he would re-send my merchandise buy over night mail and I should been in receipt of it no later than Saturday, August 20, 2005.
I informed Mr. Woods that if I did not receive my merchandise by the date he prvided, he would certainly hear from me on Monday, August 22, 2005. Mr. Woods stated that I could call him at anytime if I had a problem.
On Saturday, August 20, 2005, My father and I waited all day long for this package to arrive. But needless to say, we did not receive it.
My father was initial excited that I had found a company that would help releive the pressure on his rear end. He was equally excited to hear that we would have the cushion on Saturday, August 20, 2005.
His disappointment was overwhelming to the family when the cushion never arrived.
True to my word, On Monday, August 22, 2005, at 0930 hours, I contact Planet Mobility via telephone and requested to speak with Mr. Woods. I was told by an unidentified operator that he was not available and would become available around 1230 hours. I left a message for him to return my call.
At 1347 hours, I telephoned the company again because Mr. Woods had failed to return my call. After being placed on hold for 15 minutes, Mr. Woods finally picked up the telephone.
I informed him that he had breached his promise to me and that I had not received my merchandise. He gave no explanations as to why he had failed to ship my order as promised. I then demanded that he creidt my fathers account and provide me with a confirmation number. He stated that I should call back later for my request. When I asked to speak with someone higher in authority than him, he informed me that he was the owner of the company.
I then informed him that I would be lodging a complaint against the company with the Better Business Bureau as well as making my dissatification public via the Web site. His response was Okay. I further informed him that if he failed to credit my account today, I would seek legal action against him and his company. His response again was "okay".
I immeidately went to the Web Site and located this agency to file my complaint.
I cannot believe the run around and the unprofessional manner in which my order was handled. I cannot believe that a company sspecilaiziing in assiting the handicap with some type of physical reliefs would conduct business in this matter.
I will be updating this complaint as to the end result.
Diane
Hamden, Connecticut
U.S.A.
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
This report was posted on Ripoff Report on 08/22/2005 12:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/planet-mobility/shelby-township-michigan-48315/planet-mobility-stroke-victim-pays-for-merchandise-never-receives-it-and-gets-the-run-arou-154555. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
Planet Mobility: Very Reliable Trustworthy Company. Celebrating 10th Year Anniversary.
AUTHOR: Michael R. Woods - (U.S.A.)
SUBMITTED: Friday, April 18, 2008
Dear Rip-Off Reports,
Please if you will look into the report filled against us back
in 2005. After reading this report it is very clear we have a
customer that is very upset and feels as though they were
treated wrong.
This alone is very upsetting for me. Planet Mobility Is Willing
to do anything and everything needed to make this customer
feel that she has been treated they way she would have wanted
to be treated.
Diane Hamden, Connecticut
Diane Hamden, Connecticut Report: #154555
Below Is My Rebuttal To The Complaint. Fox 11 Rip-Off Report
should be advised this report has been the cause of many
order cancellations and most likely the cause of Planet Mobility
decrease in gross sales.
=============
My name is Michael R. Woods CEO of Planet Mobility Inc. A company that grosses over 11 Million dollars a year in business. It has just came to my attention today that one of our customers Mrs. Isaiah filled out a report claiming that she never received her product. After reading Mrs. Isaiah complaint I immediately accessed our records for Mrs. Isaiah in our data base and then called her at the phone number we have on record 203-230-2759 I was very eager to speak with her as I wanted to get to the bottom of this, unfortunately I received a answering machine. Next, I then discovered that we have a tracking number in our system for the order in question,
FedEx Tracking Number # 063216730041186
I went to FedEx.com and attempted to track this item using this tracking number only to discover this transaction is almost 3 years old and would not track online. I then called FedEx asking if there internal system would go back farther than the online system hoping this would give me some clue as to what happen with this customers order. The nice lady at FedEx stated to me that there system will only go back 12 months. Very disappointing.!
At this point, I would really like to speak with Mrs. Isaiah. Planet Mobility would never at any time want a customer to feel as though they were cheated or mistreated in any way. When I do get the opportunity to speak to Mrs. Isaiah, I will be offering her a full refund. Even in the event Mrs. Isaiah has already received this merchandise. It is clear to me from reading the compliant written by Mrs. Isaiah that something went wrong with her order and although I have not spoken to her yet regarding this order It is my intention to do everything in my power to correct anything that may have went wrong with her order.
Michael R. Woods
CEO
Planet Mobility. Inc.
Toll Free: (866) 465-4387
Fax: (586) 247-3435
14986 Technology Dr
Shelby Twp. Mi. 48315
=================
I have Tried many times to reach ISAIAH / DIANE at
the phone number we have on file however have been unable to reach her
and we have had no reply to the attempts made to reach her. Finally at
9:30 Pm eastern time Mrs. Hamden answered my call however when I
introduced myself she stated that she does not wish to speak with me
and stated that I am not to ever call her again and hang up the phone.
Phone #: ----------
This was very disheartening for me as I would have been willing to do anything
to make her happy. I does tell me that there is a very likely chance that she
did receive merchandise by FedEx and that may be the cause of her
not wishing to speak with me about the manor.
Rip-Off Reports should also be advised that after much research on my end
that I discovered that Mrs. H had called her credit card company and
processed a charge back. Meaning the total amount of $349. was taken from
the Planet Mobility Account and credited back to Mrs. H.
This means she did not pay for this item AT ALL. Below is the FedEx Tracking
number.
FedEx Tracking Number # 063216730041186
At this point I must Please, Please, Please request that you remove this story
at least temporarily as you are welcome to investigate this matter further. Again
this sorry is causing Planet Mobility to have a bad image. I is just as you have
stated in your own words that people talk and this is very true with this story
that I believe at this point to be false. I believe this customer did indeed receive
the item she ordered, however she received the item after she wrought this story.
She also have received ALL of her money back from a charge back she issued.
At This Point: If anyone has been wronged here it is Planet Mobility. With that
said I belive the customer is ALWAYS RIGHT therfore we would be willing to do
anything resonable to make her happy.!
Thank You!
Michael R. Woods
Planet Mobility Inc.
Toll Free: (866) 465-4387
Phone: (586) 247-8900
Fax: (586) 247-3435
14986 Technology Drive
Shelby Township Mi. 48315
http://www.planetmobility.com
michael.woods@planetmobility.com
#1 REBUTTAL Owner of company
Customer Claiming Not having Received There Product
AUTHOR: Michael R. Woods - (U.S.A.)
SUBMITTED: Thursday, April 10, 2008
My name is Michael R. Woods CEO of Planet Mobility Inc. A company that grosses over 11 Million dollars a year in business. It has just came to my attention today that one of our customers Mrs. Isaiah filled out a report claiming that she never received her product. After reading Mrs. Isaiah complaint I immediately accessed our records for Mrs. Isaiah in our data base and then called her at the phone number we have on record 203-230-2759 I was very eager to speak with her as I wanted to get to the bottom of this, unfortunately I received a answering machine. Next, I then discovered that we have a tracking number in our system for the order in question,
FedEx Tracking Number # 063216730041186
I went to FedEx.com and attempted to track this item using this tracking number only to discover this transaction is almost 3 years old and would not track online. I then called FedEx asking if there internal system would go back farther than the online system hoping this would give me some clue as to what happen with this customers order. The nice lady at FedEx stated to me that there system will only go back 12 months. Very disappointing.!
At this point, I would really like to speak with Mrs. Isaiah. Planet Mobility would never at any time want a customer to feel as though they were cheated or mistreated in any way. When I do get the opportunity to speak to Mrs. Isaiah, I will be offering her a full refund. Even in the event Mrs. Isaiah has already received this merchandise. It is clear to me from reading the compliant written by Mrs. Isaiah that something went wrong with her order and although I have not spoken to her yet regarding this order It is my intention to do everything in my power to correct anything that may have went wrong with her order.
Michael R. Woods
CEO
Planet Mobility. Inc.
Toll Free: (866) 465-4387
Fax: (586) 247-3435
14986 Technology Dr
Shelby Twp. Mi. 48315
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