PNC MORTGAGE Stalling during loss mitigation Nationwide

 I had become 2 months behind on my mortgage payment due to a loss in income. I have not been able to catch up the 2 months. This is now September 1, 2015 and I am currently still 2 months behind. The 2 months behind has been since June 2015. I agreed to file for financial hardship with the "Loss Mitigation Deptment". I was given 30 days to have all requested information to them. Everything was going fine, they were receiving my fax copies up until the last fax....the last fax was sent from the same fax machine (local PNC) that all other fax copies were sent from. Well the last fax sent on August22, 2015 was still not shpwing up in their images file.....imagine that!! So I faxed again ( for the 3rd time). Called them immediately after the fax to give them the exact time it was faxed. Guess what the person told me? I may have to start the process all over!!!! Bull crap.... this company harrasses a consumer to no end. Phone calls are made from them every other day snd someone has stopped by the house twice (on a sunday no less) to leave me a note to call them. But yet I cannot tall to anyone at my local branch concerning this issue. I want to get rid of this company ASAP!!! Any solutions???