Premier Cancun Vacations Scam, Ripoff, Bait and Switch Internet

Wife got cold-called from this company and high-pressured her into purchasing a "vacation package" for $699. Told her she couldn't call back later after talking to her spouse (otherwise they wouldn't get their money). 

Got a confirmation email on the "vacation" and--not surprisingly--key features of the trip that were advertised in the sales pitch were not included.

I tried multiple times to call the company back within one hour of the purchase and was hung up on several times when I asked for a refund. Finally got through to someone and they said the trip was non-refundable and there was nothing they were willing to do. They were not sympathetic at all. 

I feel my wife was scammed and misled on what she was purchasing. We are filing a fraud complaint with our bank as well to hopefully get the charge cancelled.