Premier Cancun Vacations Rosario IsnerosCustomer Service Customer Service Run around Cancun Internet

 Thank you for the additional information.

I work at the corporate headquarters and am trying very hard to resolve this issue for you. We have outside call centers and each of them has a customer service department. We are working on the refund process and will certainly handle the personnel issues with the outside call center.

Again, thank you for the quick response. Our Corporate Customer Service team will be in contact with you to resolve the issue to your satisfaction.

Regards

Mr. Jim Wehrle,

this report is a second effort to get a refund on the vacation packages 627005605, 627005599. The customer service representative (Ms. Isneros) that contacted me after my initial report seems to give me the run around. If you are really making effort to resolve the issue, I thank you. However, some people in your organization are trying very hard to sabotage your efforts.

I would like to add that employees such as Lara Dela Cueva, Margeux Flora and Rosario Isneros need to be fully evaluated if they should continue to represent your organization. Other than getting a refund on the packages mentioned above I would also require an apology from each of the individuals mentioned for their conduct I mentioned on both reports. I look forward to the immediate resolve of this case hopefully due to your professional assistance.

Dear "Caliber:"

We need more information to be able to help you.

Please send us your booking number or ID and the name under whiich the packages were purchased so that we can help you resolve this issue.

Regards,