Reachout Wireless REachout Wireless Columbus, Ohio

They have pretty much done the same thing to me and continue to get by with this BS,  I've written to the State Attorney Generals office and am currently waiting on a reply from them.   The responce they gave to you , saying that all you have to do is call customer service and they will fix the problem is a total lie.  They will not do anything to help you unless they are forced to through the authority's.  The whole ironic thing about this is that these phones are given to those who are on public assistance including food stamps and meant for these people to have a way of communication by having a number for prospective employers to call them.  It's supposed to help get people back to being employed,  yet, when you call these people at Reachout, you get an Indian overseas!   Why are these JOBS going to them?  When the whole idea is getting Americans work!   These people in India that call themselfs customer service reps are nothiing but lieing filthy bums and anything you here from them, including whatever they may say in responce to this letter is going to be a lie.  I have never in my life seen such horrible customer service from any company in my life.  They have stolen my money too and every phone they sent me was defective,  I thought too that I could possibly buy one from them and would actually get a working phone, but this was not the way it went.  I have ended up with a phone that you can't see the LED on and its not even the one I ordered and payed for.  When I demanded my money back, they hung up on me.  I would encourage all of you out there that have been screwed around by R.O. to send a complaint to your State Attorney Generals Office, which deals with consumer relations.  I am going further however and contacting some offices in Washington DC, from where they get paid for the services they aren't providing, by putting out phones that don't work and still charging monthly bills to the USA for unworking units....and I won't be satisfied until Reachout has paid back every dime, as well as any applicable fines and/or prosecution for the phony services they charge for.

Hello,

We sincerely regret that you have not been satisfied with the handsets we have provided for you. If contact our customer service team directly at feedback@reachoutwireless.com a representative will work with you resolve your issue to your satisfaction.

thank you,
ReachOut Wireless Customer Compliance