Report: #967309

Complaint Review: reachout wireless

  • Submitted: Sat, November 10, 2012
  • Updated: Mon, November 12, 2012
  • Reported By: jazjd1234 — pittsfeild Maine United States of America
  • reachout wireless

    United States of America

reachout wireless they charged me 3 times for a phone upgrade in 1 minute 147.00 yhat overdrew my account so they send me a check 4 98 dollars now they have shut of my service until i pay a 39 dollar activation fee on, Internet *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

*UPDATE Employee: Jazjd1234

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reachout wireless charged me 3 times 4 one phone sent me a check for 98.00 4 the phones i didnt buy they charged 3 phones in one overdrew my account.the bank was great peoples united chased this company down it took a week and they sent me the check.i bought the unlimited plan after receiving my new phone two weeks later they shut me off saying i owe 39.00 from the 15th of october once again a lie my bank manager says stay away from this company.

my bank statment shows no transaction on that date however the next day they charged me three times 4 1 phone.they then told me i need to make good on other account.hello ur only allowed 1 acccount per household.this is welfare fraud anyone of us would go to prison.they still send sign up now flyers.the taxpayers are getting so ripped off and the poorest who need these phones are getting robbed told to hold and no one comes back on.the phones are junk and the service is openly ripping of this country from india and pakistan are getting r tax dollars.who to complain to in goverment would someone let me know because i have all the documents dates everthing.  

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder Author of

Rip-off Report PO Box 310, Tempe, Arizona 85280

This report was posted on Ripoff Report on 11/10/2012 07:38 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee


AUTHOR: ReachOut Feedback - (USA)


First we apologize for the inconvenience you experienced. We will like to offer assistance to clear this all up. Please email describing the problem with your bank account in more detail, please also include your full name and ReachOut Wireless  number so we can contact you.

If you would like assistance please email feedback@reachoutwireless so we can assist you anyway possible to resolve this issue.

Once again we apologize for the inconvenience and we would like to fix this problem. Please contact us so we may discuss this issue in more detail

ReachOut Wireless  
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