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Report: #1242746

Complaint Review: reservations.com - Internet

  • Submitted:
  • Updated:
  • Reported By: JKPS — Palm Springs California USA
  • Author Confirmed What's this?
  • Why?
  • reservations.com Internet USA

reservations.com 800-916-4339 Scam pretending to be hotel website NA Internet

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My wife had to book a hotel for a meeting at Atrium Hotel, Irvine, CA. When she googled it, the first name that popped up was reservations/atrium hotel with a phone number 800-916-4339. She didn't know that it was a scam website, not the hotel's own. At no point was she informed that it was not, and she made a reservation thinking she was booking with the hotel. Also, she was only given a total of $175.61 without being told that this included a bullshit markup of $14.99 over the hotel charges. We would have never found this out but for the fact that she broke her foot, and had to cancel the meeting. The deadline to cancel the reservation without penalty was prior date at 3 PM, and she canceled well before that. That is when she discovered that she would not be refunded this markup "for her convenience" as the operator put it. It is like a rapist telling the victim that it is for her own pleasure. I have already taken this up with American Express credit card, and hope to report it to consumer protection services in California so that these scammers are put out of business for misrepresentation and consumer fraud.

This report was posted on Ripoff Report on 07/18/2015 04:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/reservationscom/internet/reservationscom-800-916-4339-scam-pretending-to-be-hotel-website-na-internet-1242746. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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