Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1359994

Complaint Review: reservations.com - Internet

  • Submitted:
  • Updated:
  • Reported By: RDL — Cape Coral Florida USA
  • Author Confirmed What's this?
  • Why?
  • reservations.com Internet USA

reservations.com, RESERVATIONS Fraudulent Reservation Scam Internet

*UPDATE Employee: Service Fee

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

We searched for Days Inn on the Internet in order to make a reservaton with Days Inn in Statesboro, Georgia. The phone number that came up was 855-591-1524.  I called the number which was answered "Reservations".  I asked to speak with the front desk of the Days Inn in Statesboro.  The person on the phone said just one moment please.  When she came back on the line she said "I am sorry the front desk is not available right now can I help you."  I said we had a great rate last time we travelled and wanted to make another reservation.  She replied one second and let me check.  She came back on and said sorry we are all booked up for that day, can I find you another reservation with one of our partners.  She said good news I have an even better rate at the Quality Inn nearby for $57.00 which you can cancel anytime before 3PM the day of arrival for a full refund.  Five minutes later I called back to cancel and she said no problem your reservation is cancelled except for the non-refundable fee of $14.99. I complained that at no time was I told there was a fee,  nor was I ever told I was not talking directly to the Hotel.  After I became quite angry she finally said no problem we will cancel the transaction and gave me a confirmation number.  When I received my credit card statement the fee was not cancelled.  This is a complete scam.

This report was posted on Ripoff Report on 03/06/2017 08:36 AM and is a permanent record located here: https://www.ripoffreport.com/reports/reservationscom/internet/reservationscom-reservations-fraudulent-reservation-scam-internet-1359994. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Service Fee

AUTHOR: Reservations.com - (USA)

POSTED: Monday, March 06, 2017

Hello,

 

Thank you for bringing your concerns to our attention. As a valued customer of Reservations.com rest assured we will make this right. If you could email us directly at support@reservations.com with your original itinerary number associated with your booking we will process a refund of the $14.99 service fee. We do apologize and hope we can assist you with your hotel booking needs in the future.

 

Sincerely,

 

Customer Support

Reservations.com

 

 

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now