Complaint Review: rosegal - Internet
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- Author Not Confirmed
- rosegal 1(929)-800-4485 (USA). Internet USA
- Phone: 1(929)-800-4485 (USA).
- Web: rosegal.com
- Category: Cross-Border Scams
rosegal Rosegal ordering product almost 1 most ago not recieved I don't know there is no address listed Not on site
*REBUTTAL Owner of company: Solution of Non-Receipt Issue
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This company was on facebook. Clothes looked pretty so I placed order.
On December 19th 2014 was pulled from account on the 23rd of December.... today is the 8th of January 2015 and currently nothing not even part of the order I ordered because ot was fast delivery and was hoping to wear on Christmas or new years put no such luck. Hopefully I will get it befor the wedding.
I tried to find out if they can help me track order online all it says is that it has been shipped. Theirs is no address, only phone number on the website...when you go to ask for help ob questions it ask you to generate a work order , but that does not work...I ordered it online I expect someone to help me online not on the phone.
I WILL NEVER BUY FROM THIS COMPANY EVER AGAIN
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This report was posted on Ripoff Report on 01/08/2015 12:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rosegal/internet/rosegal-rosegal-ordering-product-almost-1-most-ago-not-recieved-i-dont-know-there-is-no-1200220. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Solution of Non-Receipt Issue
AUTHOR: nancy - (USA)
SUBMITTED: Thursday, October 15, 2015
Dear lisa,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We apologize with this delay and sincerely regret you have not received your order.
Could you please give us the order number? We will provide a better solution for you.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
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