Report: #1282554

Complaint Review: Rosetta Stone - Harrisburg Virginia

  • Submitted:
  • Updated:
  • Reported By: Bruce — san marcos California USA
  • Rosetta Stone 135 West Market Street Harrisburg, Virginia USA

Rosetta Stone CD learning system does not work.Support is limited to my having to purchase a newer version Harrisburg Virginia

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My finance bought me Rosetta Stones Spanish language learning CD set some time ago and I only recently opened it to begin my lessons, at which time I found out that they require me to use an on line identification code to down load the CD to my computer.  The code is non-existent.  Why a code and why isn't it available?

I telephoned them and was told that they can't give me the code and that they no longer support my version.  Not even just the code for a CD!  If they are worried over possible CD sharing, they could easily have the buyer register at time of on line purchase, or, leave that open to when the lessons were to begin, not just shut it off as non-supportive.  It's only a CD code for my computer, not an on line learning program.

They told me my only recourse was to purchase their newer version if I wished to proceed with the lessons.

We were not told at the time of purchase their CD's would only work on Microsoft's XP system.  That's like buying  music CD only to find out it only works on one system. I'm using Windows 7 and I have several XP programs that work on it, so why not this one?

They then sent me an email hyping the newer version which did not contain pricing.  I called them and was told that they had a special discount pricing for people like me whose CD learning system did not work.  How nice is that...Buy one that doesn't work and have to buy another that does work!

Apparently they have had a lot of issues from others like me whose CD lessons did not work and their only answer is for me to spend between $49-149 for the newer versions.

How sad.

This report was posted on Ripoff Report on 01/26/2016 02:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rosetta-stone/harrisburg-virginia-22801/rosetta-stone-cd-learning-system-does-not-worksupport-is-limited-to-my-having-to-purchas-1282554. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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