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Report: #1200606

Complaint Review: Rosetta Stone - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Burned in Texas — DeSoto Texas
  • Rosetta Stone Nationwide USA

Rosetta Stone CD's don't work; extremely poor customer service Arlington Nationwide

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 Purchased Rosetta Stone Spanish Course 12-22-14; tried for 2 weeks to use the course to no avail; Customer Care Dept never answers the phone;I called many times; placed on electronic  hold for-ever!!!  Help desk answered the phone one time out of 6; rep did not speak fluent english and was of no help; spent two hours on the phone in frustration; I called the sales department for help and Margaret told me she could not help me and hung up on me.  CD's, I was told, could be used in car or off line on PC; CD's don't work at all; Difficult to create password and user name for on line learning; Could not move from lesson 1 to lesson 2; Web site learning had me listed as speaking german and living in Afghanistan; Almost impossible to correct to English in Texas. I have sent the Spanish course back to Rosetta Stone requesting a refund; based upon their extreme lack of customer service, I fully expect the refund to be a battle as well.

This report was posted on Ripoff Report on 01/09/2015 06:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rosetta-stone/nationwide/rosetta-stone-cds-dont-work-extremely-poor-customer-service-arlington-nationwide-1200606. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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