Rough Country Rustic Furniture Ordered Bedroom set Over a Year ago, Still Not Delivered Missouri

In January 2017, I ordered a king sized bedroom set from Rough Country Rustic Funiture, for just over $1500.  The estimated delivery date, per their website, was approximately 140 days after the date of the order. 

On July 30, 2017, I sent an email asking for a status of my order.  I recieved an email back the next day, providing an explanation that a customer service representative was not doing her job and as a result, the delivery date was now going to be the week of December 11, 2017.  They also offered a 15% discount as a way of making up for the long delay.  As of today, still no refund.

"We have your order in production to ship the week of Dec11-21.  We do understand this is much longer than anticipated and you've likely been told several "ship dates" or no ship date at all.  We are asking for one more chance. We know its a lot to ask but we will do whatever it takes to make you a sastisfied customer.  We would like to offer a 15% refund of your order for the inconvenience in hopes you will stick with us just a bit longer."

Here we are now, Jan 31, 2018, over a year since the order was placed and still no furniture.  I am deeply disappointed in the communication and customer service of this company.  It seems very clear they have just taken on way too much to be able to fulfill.  And as a result, customers that have already paid a significant amount of money aren't recieveing their products.  Frankly, I'm concerned that the custom colors I ordered and were assured could be done, will not be delivered.

I sent an email several days ago asking again for an update, and as of yet no response. Its truly unfortunate, because the company presents itself so well.  Unfortunately, based on my experience, I can't in good conscience recommend this company to anyone. 

I have all my emails and communication with them documented.