Rough Country Rustic Furniture I ordered an item a year ago... still nothing. Mountain Grv MO

I ordered an item from them a year ago. I was told at the time of the order that it would take a few months, but after six months I started to wonder about the status of my order. I sent an email to their customer service department and got a reply back saying that a previous employee had botched a bunch of orders and assured me that they are fixing the problem and that my order would ship soon.

They even gave me a ship date, which came and went without receiving my order. I have been sending emails every month since then and they no longer even reply to my messages. Sending messages to their Facebook page results in an auto reply telling me to email their customer service department which, of course, never responds. At this point I just want my money back. I no longer have any hope that I'll ever receive my order.