Ryobi DOES NOT HONOR WARRANTY Anderson, SC Nationwide

OK, so, shortly after responding to "Ken" and his suspiciously timely but substanceless rebuttal, I received a call from someone at The Home Depot corporate offices. She said that she had read my complaint and genuinely wanted an opportunity to resolve the situation for me. I believed her. She asked me to give her until 8/13 to try to work something out. I agreed.

Today I got a call from one of the assistant managers of my local HD. His name was Ed. He told me that although HD was getting nowhere with Ryobi (I guess Ryobi knows what a supreme piece of crap this item is and that if they actually had to warranty the ones they expect to fail it would hurt alot worse than losing the handfull of customers like myself that won't tolerate their nonsense), but that he really wanted to make sure I knew that HD stands behind their products and holds cutomer service in the highest regard. He said that although they don't carry that model of radio (the Ryobi ToughTunes) in their particular store, he would like to offer me a comparable model made by a different manufacturer. I accepted his offer to replace the Ryobi with a Milwaukee stereo jobsite radio, and he even threw in a lithium ion battery for me (since I had no Milwaukee batteries). To prove that I was sincere in my pursuit of resolution to this complaint, and that I was not simply trying to get something for nothing here, I returned the Ryobi jigsaw (it would have sickened me to open the box after the way Ryobi treated me), a $59 value, and paid the difference towards a $99 Milwaukee high capacity lithium ion battery. Goodbye Ryobi. I've spent my last dollar with you. I will no longer invest in your batteries as they die out. When the last one goes, I will sell all my Ryobi tools at a garage sale and start rebuilding my power tool collection as I need them, with Milwaukee.

I would like to thank The Home Depot for stepping up to the plate and doing the right thing, even when Ryobi would not. They have certainly earned the right to ask for my continued business.

RYOBI... YOU SUCK!!!

HOME DEPOT... THANK YOU, YOU ROCK!!!

You claim to be a "consumer". Tell us, then... do you spend your time not shopping by trolling the RipoffReport, reading all new reports for possible inaccuracies, like some sort of avenger of the falsely accused? Or... is it that your timely response is less random? Perhaps an employee or consultant for either Home Depot or Ryobi, both of whom I willingly admit to had immediately informed of my posting of this report in the hopes that they might see the err of their ways and decide to offer just resolution? I am pretty sure we all know the answer to that. Oh, by the way, why don't you just tell us what the "written" warranty says (since you have a pdf copy of it open on your corporate owned workstation right now), instead of making us all guess. Seems pretty funny that it is so abundantly clear in the "written" warranty that not one, but two of Ryobi's staff in their own warranty department assumed that they could authorize a simple serial number reference in order to process the warranty. Might that be because it is circulated as common knowledge, even among Ryobi employees that all their tools are to be treated that way? Might it be that Ryobi knew they made a piece of crap with this particular item and snuck a different warranty in the box next to all the rest of it's items, knowing that 99% of potential buyers (like myself) would just take for granted that a Ryobi product is a Ryobi product and that the company would stand behind it? And what's so burdensome about simply checking the serial # out for the 3 year test, anyway? I'm pretty sure that any sensible person understands that demanding a receipt on only certain types of items that claim to carry a 3 year warranty is nothing more than a clever ruse to slip out of liability in warranting a product that you know to have produced to be inferior. Shame on you.

Oh,  by the way, since you asked... the reason that I feel Home Depot ripped me off in tandem with Ryobi is due to the fact that I have never seen a Ryobi product sold in another retail outlet outside of HD. Therefore, I have to assume that Ryobi relies on HD to promote or jot promote their products and back or not back their warranty policies. If HD will not force their hand when Ryobi acts inappropriately, then they have enabled their policy of hoodwinking Home Depot's customers and should be called out on it.

This is simple... if the product claims to carry a 3 year warranty, and the serial number checks out to have been manufactured within that timeframe, you warranty the product. Hiding behind anything else is nothing but a weak, pathetic, obvious, and orchestrated attempt to weasel out of warranting what you know you manufactured to fail. Shame on you again, Ken "consumer" (yeah, right).

Most do and I would bet this one does too.  If that's the case, there is NO ripoff.  It's not their fault it was a gift with no receipt.  BTW, sounds like Ryobi also told Home Depot they would not perform warranty service without a receipt.

So, how did you determine Home Depot also ripped you off?