Safe Touch Security Contract Ripoff Jacksonville Florida

I have been with this company since Scott Alarm went out of buiness. That has been about six years, now I am selling my house and moving out of state. I called a few months ago to get information about transferring and/or cancelling the service. I was infromed I have to send thema letter stating when I would be moving and I told them the house is on the market and when I sell, I will let them know.

They told me my contract was due to renew again in January. I asked how did it renew, since I had already fullfilled my prior time contract. The salesman told me when that contarct was up, I could cancell at anytime without owing anything. The women informed me it renews automatically without even notifing me. Is this even legal?

I sent them a letter stateing not to renew my contract. I now have a closing date on my house and they say I have to pay them until January the monthly fee, unless the new owner signs a contract with them.


I talked with a woman named Kerrie who was extremly rude on the phone and kept interuping me as I was talking. I ask her several times to let me talk and to stop interupting me. I gave her tinme to talk, please give me the same courtisy. She informed me I owed 70 some dollars to fullfill my contract, since I had just sent in a payment for September. I told her I did not feel I owed her company anything and she told me she did not care how I felt, I owed the money to fulfill this automatically renewing contract that never informs anyone this is happening. I told her I would recommend SafeTouch to the new owner if she would drop these ridiculous charges.


I got my bill in for 70 some dollars and called to talk to Kerrie about this. She would not come to the phone and I was informed by the lady I talked with that this matter was out of her hands and that Kerrie had determined this is what I owed. I got really ticked and yelled, which is not normal for me, but this company has the worst customer care group I ahve ever delt with in my life. They are rude on the phone and very short with the customer.


I should have known this was poor compnay when I had some trouble with the slaesman to start with when I had to switch when Scott Alarm went out of business.
I would never recommend this company to anyone!!
Beware of their so called auto renewable contract which they never explain when you sign on with them. Thankfully, I only had a few months left with this piece of c*** company.

James
Callahan, Florida
U.S.A.