SBBT Bank - Santa Barbara Bank And Trust What the heck is wrong with this Company? Internet

So I file my 2007 taxes with Turbotax and use the efile option. Turbotax has Santa Barbara Bank And Trust handle the direct deposit so that they can take there fee for filing, because I chose not to use my credit card.(1st mistake).So I get confirmation that my refund has been excepted by the Irs and a date of 2/29/08 as when SBBT will get my refund.This info is from Sbbt site @ Https://cisc.sbbtral.com. 2/29/08 comes and I check Sbbt website again.Now it says that Sbbt had received my refund from the Irs on 2/27/08 and on the same day deposited it into my checking account. I call my bank to verify. Nothing... My bank has no record of any deposit or attempted deposit from SBBt. I send a email to Sbbt asking what going on... They respond with, "The direct deposit was returned and we mailed You a cashiers check on 2/27/08.Hmmm.. I caLL SBBT and talk to a costumer service person. They state that" Your refund was received on 2/27/08 and that the funds where still there at SBBT. I confirm my account info and all seems well although I'm wondering why my refund is still sitting at SBBT 2days after they recieved it and took there money..


I then get a email from Sbbt 2 hrs later that i need to contact them via telephone. I do and get a new customer service rep, who informs me that my refund was returned from my bank on 2/27/08 and that when SBBT bank has confirmation of the funds credited back that they will issue a cashiers check and mail it to me.... I say well ok, can You send me a email verifacation of this, they agree to. Big surprise, no email and there website still says that they deposited my refund on 2/27/08 and all is well. Many times I questioned the customer service reps why Ive been told different stories and given different dates, with no answer. its now Sat 3/01/08 and I have no clue where my money is. How are institutions allowed to operate like this, and isnt there some penalty from the federal gov to protect the people against this? If You have had , or are going threw the same or similar situation speak out. I bust my butt all year working, and dont appreciate some company playing games with my money .

Phil75
Buffalo, New York
U.S.A.