Complaint Review: Sirius Satellite Radio - Nationwide
- Sirius Satellite Radio www.sirius.com Nationwide U.S.A.
- Phone: 866-463-5100
- Web:
- Category: Attorney Generals
Sirius Radio, Sirius, Sirius Satellite RadioSirius Satellite Radio Cancellaton fee for not renewing service Newark New Jersey
*Consumer Suggestion: How big of a truck do you need to haul that Sirius unit around?
*Consumer Comment: I bought a satellite radio a few ears ago, and when I got home I read the T&C very carefully.....
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I got a pamphlet from Sirius telling me they were going to auto renew my yearly subscription. The pamphlet said I can call anytime to cancel if I did not wish to renew. So, I called the number on the pamphlet and told the CSR who took my call that I did not wish to renew my subscription. He then transfered me to the "department" that handles cancellations. After going throught the cancellation process, the CSR tells me that she can send me a new reciever and give me a free month of service and that would save me from the cancellation fee. I tried to explain that I did not want to renew the service and couldn't understand why there was a cancellation fee. She said if I cancelled the service before a year there is a $75 cancellation fee. There was apparently a month left on the service. I told her no worries, I would just call back on my renewal date and cancel at that time. I expressed my disappointment with the CRS and asked if I could be transfered to someone to make a complaint. I was informed that they had no one in "that department" at this time to talk to me and she directed me to the website. I told her that I felt as though I was being bamboozled into keeping the service. I asked her if I called back on the renewal date, how could I be sure that my card would not already be charged? She told me she took my credit card number out of the system so I would be charged and noted in the account that I would be calling on the renewal date to cancel again. The CSR was actually very nice and helpful, but the policies of the company are what bother me. I guess they have to make thier money somehow.
Justice served?
Syosset, New York
U.S.A.
This report was posted on Ripoff Report on 07/03/2008 10:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sirius-satellite-radio/nationwide/sirius-radio-sirius-sirius-satellite-radiosirius-satellite-radio-cancellaton-fee-for-no-347163. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:



#2 Consumer Suggestion
How big of a truck do you need to haul that Sirius unit around?
AUTHOR: Tim - (U.S.A.)
SUBMITTED: Tuesday, July 08, 2008
Wow, sounds like Sirius really stinks. I've been with XM for three years and it is the BEST investment I've ever made.
Howard Stern is a boring, has been dolt geared towards those who are borderline retarded.
Opie and Anthony, on the other hand, is the best show going today. Throw Ron and Fez on top of that and you have one heck of a platform.
All that aside, XM has NEVER screwed me over as far as billing, and has always been upfront and honest as to what I will pay.
I fear the day the merger is approved, and I hope that such never happens. I have been nothing but impressed with XM, at all levels. I would hate to see Sirius come in an louse it all up.
Jeeb Jeeb Jeeb.

#1 Consumer Comment
I bought a satellite radio a few ears ago, and when I got home I read the T&C very carefully.....
AUTHOR: Friendly Help - (U.S.A.)
SUBMITTED: Thursday, July 03, 2008
then I took that radio back for a refund.
The reason that I took that radio back for a refund was that when I read the T&C at home, the T&C stated that after I activated the radio I would be billed $11.95/month or $12.95/month, I forget which. OK so far.
Then, if I decided to cancel the service after one year of service ended, the T&C indicated that I would be charged $75! Divide $75 by $12.95 and you get almost 6 months of service at $12.95/month. This $75 cancellation fee applied at the end of EVERY year. It looked to me like they wanted me as a customer for life.
Read your T&C carefully. They may still be imposing that $75 fee no matter when you want to cancel their service.


Advertisers above have met our
strict standards for business conduct.