Complaint Review: Sirius Satellite Radio - New York New York
- Sirius Satellite Radio 1221 Avenue Of The Americas New York, New York U.S.A.
- Category: Satellite Dish Companies
Sirius Satellite Radio CUSTOMER SERVICE INCOMPETENT Ripoff New York New York
*UPDATE EX-employee responds: I can't say I disagree
*Consumer Comment: Sirius Customer Service e-commerce Sucks!
I recently went to their online medchandise site and purchased 2 sweat shirts. One was a present and one for me. IUp to this time , I loved the company and was more than happy to wear an advertisement. I paid by CC and opted for 2nd day delivery. Since this period, I have not received any items. I have called multiple times , I was frequently lied to that the items were sent and given delivery dates, and the item never comes. Every time I call, I have been put on hold for up to 45 minutes, then continually transferred to other customer service reps, repeatedly asked the same info over and over, I have many times requested and been refused to speak with a manager.
I follow up with an email(s). My emails are always answered with a form letter, often citing a subject I did not even complain about, then telling me to call them!!! I call and can never get the issue resolved. They tell me they will follow up and call me which they never do. Absolutely horrible service.
There is gross incompetence going on. I wanted to receive the order by two day mail as a present, now a long time past and no one can even tell me the status of the order. I want my money back, and to warn others of Sirius Radio's horrible service. I have all emails, and can supply cell phone bills showing I spent over this period 2+ hrs trying to get a very simple order straightened out.
How incompetent can a companies customer service (e-commerce) be?
Avoid these guys at all costs.
Thanks for hearing my rant.
This report was posted on Ripoff Report on 04/27/2006 12:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sirius-satellite-radio/new-york-new-york-10020/sirius-satellite-radio-customer-service-incompetent-ripoff-new-york-new-york-188878. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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