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Report: #1109400

Complaint Review: Sixt - Internet

  • Submitted:
  • Updated:
  • Reported By: BostonTraveller — Massachusetts
  • Author Not Confirmed What's this?
  • Why?
  • Sixt Internet USA

Sixt Sixt - False advertising Internet

*Author of original report: Case closed

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Sixt Car Rental claims to be a premium rental car agency. They boast slogans such as “German luxury guaranteed” and “50,000+ German cars”. Thought I’d try them. I usually book Avis, but was interested by the reasonable price in their 5-series/E-class segment; it was only a little more a day. I did not go through some discount website, but booked directly on the Sixt website.

In reality, they are running a scam. At arrival at the airport, they claimed they ran out of cars and the only ‘similar’ car available was a Volvo. Not sure how they figure a (Chinese-owned) Volvo is equivalent to BMW/Mercedes, especially since they are a German company.

Not only that, it was at 38500km on a maximum lease of 40000km. So they could only give it for 3 days out of my 2 week stay. Someone would call me later to ‘figure it out’ and get me the correct car from a different location. When I got the call, all I got was ‘just keep it’.

My take is they only keep 1 or maybe 2 premium cars at each location and force customers to cheaper cars. In their lot at the airport, saw very little premium German cars.

The car itself was rundown as well, full of scratches and the interior was not clean.

Don’t fall for their scam. I got lucky and only paid a slight premium, but they usually ask a lot more. Quality of cars is poor, quality of service is poor.

This report was posted on Ripoff Report on 12/23/2013 10:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sixt/internet/sixt-sixt-false-advertising-internet-1109400. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Case closed

AUTHOR: BostonTraveller - ()

POSTED: Tuesday, December 24, 2013

 Contacted by customer service to work with me for a resolution.

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