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Report: #1303839

Complaint Review: SKIN OPTICS - Internet

  • Submitted:
  • Updated:
  • Reported By: Ms Missi — LAKE BALBOA California USA
  • Author Not Confirmed What's this?
  • Why?
  • SKIN OPTICS Internet USA

SKIN OPTICS EYEESENTALS Deceptive company...Beware Santa Ana Internet

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The company is real shady. If you order the face and eye cream they count from the day that you submit your order as the first day of the 14 day trial period. Then if you do not cancel by the 13th day they will deduct $89.95 for the face cream and an additional $86.95 for the eye cream.

When you call to cancel your membership they will tell you that they can not refund you but they will then state that they will work with you to resolve the conflict as long as you do not file a dispute with your credit card company. 

I immediately called my credit card company and with the assistance of the gentleman helping me was able to get the full refund for the eye cream. I was told that I would have to call Skin Optics since they were a complete different company and  cancel my membership with them directly and try and get a refund from them. Ironically both products were mailed out in the same box. I spoke with the supervisor from Skin Optics (Sandra) and this was one cold person. She finally agreeded to refund me 50% of the money they withdrew from my account. 

At this point I was happy to not be paying $176.90 for face cream. I find it truly amazing that there are people who are either desperate enough to work for or willingly to work for a company such as this knowing that they are ripping off consumers and can still sleep at night. 

This report was posted on Ripoff Report on 05/05/2016 12:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/skin-optics/internet/skin-optics-eyeesentals-deceptive-companybeware-santa-ana-internet-1303839. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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