snaac took my car even though I've never missed or been late on payment Honolulu Hawaii Nationwide

My car was towed by Ace Towing and I received a letter in the mail on Jan 1st saying I had 30 days to get it out. 11 days had past and I called to pick up my car and I was told it was no longer there.

They couldn't tell me exactly who had it but 2 days later I found out it was SNAAC, the company I financed my car through. I've been calling for the past 3 days and every time I call they tell me the person I need to speak to isn't there and they send me to voice mail.

I never get a return call and I get off of work too late to go up to the company. They won't even tell me if my car is there but I kno it is.

I've never missed a payment or been late because I'm in the military and I set up an allotment so it automatically gets taken out of my check and goes to them. I don't know why they're doing this but I want my car back.

I have alot of my things in the car including military items. My car should have never been taken because I had 30 days to pay the tow fee and not even 2 weeks had past. I still have the form stating these facts. 

I deserve to know what's going on with my car and SNAAC is not informing me of what I need to do. They are hiding information from me and I am still paying for my car. 

I want to get to the bottom of it.