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Report: #1377856

Complaint Review: Spectrum - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Sheila — Rochester New York USA
  • Author Not Confirmed What's this?
  • Why?
  • Spectrum Nationwide USA

Spectrum Switched Plan, withheld less product, have TP pay more to get me back to where I was National - Cust Setvice in S Caroline - service in Nationwide

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 Cable bill went up $20, called to ask why. Told Time Warner "deal" was no longer available. Spectrum plan would give me a new modem, faster internet - only changes mentioned. New Spectrum plan was $5 less than TWC same plan without the "deal" so I should change over. Made sense, so I did. Next day, phone didn't work and far less TV channels available; many my favorites. I called back; told to have the plan I had before it would cost me another $25. $40 more than my TWC bill. They apologized I wasn't told about the Channels but I couldn't go back to my old plan. They also told me I didn't need a new modem but they could see one was mailed out and I needed to return it. The fact my phone didn't work was a coincidence. Bait and switch plan to move me to Spectrum then have to pay more. Plus the inconvenience of having to return their modem or getting charged for that too.

This report was posted on Ripoff Report on 06/08/2017 09:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/spectrum/nationwide/spectrum-switched-plan-withheld-less-product-have-tp-pay-more-to-get-me-back-to-where-i-1377856. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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