Report: #1167913

Complaint Review: Sprint PCS

  • Submitted: Wed, August 06, 2014
  • Updated: Wed, August 06, 2014
  • Reported By: JoycelynBagby — Grand prairie Texas
  • Sprint PCS


Sprint PCS The worst phone company ever! GRAND PRAIRIE Nationwide

*Consumer Comment: That is is a load of crap

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I signed up for Sprint because I was promised that it would be cheaper then my previous provider ( T-Mobile). When I signed up I was lied to about fees such as app fees for the 2 lines that I had. I called and complained about to and they didn't do anything. I later on let it go and just forgot about it. Not long after I was getting text messages from my friends and family telling me that that had been trying to reach me. not once did I go with signal with my sprint phones. I called sprint on several occasions to let them know that I had been missing calls and every other call would drop. After about the 5th or 6th time of me calling in, they tld me that the towers were down and that its nothing that could be done until they have the towers back up. I work in sales and my only way of making money is my phone. They didn't care anything about that. I cancelled my services with them because customer service was rude, I couldn't get all of my calls, and I was lied to about cost. Not only, they have extra fees that no other company has (ex: Grand Prairie City-District Tax,Grand Prairie City-Sales TaxFederal-Univ Serv Assess Non-LD,State-State Cost Recovery Fee,Texas State-Univ Serv Assessment, Administrative Charge, Regulatory Charge,Texas State-911 Tax,Texas State-Equalization Surcharge, Texas State-Sales Tax $8.21. ) Since ive closed my account, I know that I have a balance for the 2 phones and the monthly servicing fees totaling the amount of $1,145.10. This is ridiculous. I have switched my services over to Metro PCS. I have also been harassed by collections about this account.


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#1 Consumer Comment

That is is a load of crap

AUTHOR: Stacey - ()

 I have had Sprint for over 10 years and never once dropped a call nor was told from any agent I contacted about towers being down.  I smell s**t - you probably did not pay any bills you had and now want to blame Sprint for your lack of responsibility. 

" When I signed up I was lied to about fees such as app fees for the 2 lines that I had. I called and complained about to and they didn't do anything. I later on let it go and just forgot about it."

Your words - you forgot about it because you did not pay your BILL! Everytime I made one complaint Sprint made it right.  They are a good company and the employees are actually in the US!! Not like any other company who sends their business to India so now you are stuck with a cancellation fee - your problem.  Grow up and start taking responsibility for your actions because when your once again fail to pay your bill with Metro PCS pay as you go then you will be responsible for that bill.

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