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Report: #1177523

Complaint Review: Square Trade - California

  • Submitted:
  • Updated:
  • Reported By: Margaret — Cottonwood Arizona
  • Author Not Confirmed What's this?
  • Why?
  • Square Trade California USA

Square Trade, Steve Abernethy, Ahmed Khaishgi, Jason One and a half weeks and still waiting for a tech to call San Francisco California

*Author of original report: Finally Received Refund

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On September 5th I called for repair on my printer - claim #092878760131.  I was told a technician would call the following Monday or Tuesday. On Wednesday, the 10th I called and was told they would call that day.  On the 11th I called and was told to give them 48 hours for someone to call - that would be by the end of the 16th.

I called the 16th and was told they would call the tech and call me back shortly.  I called them again at 4 p.m. and was cut off.  I called them back and Jason said he would call me back. Today is the 17th and I have not received a call and their phone has been busy all day.

I have gone to their website but they do not have on line resolution nor a contact e mail.  My claim does show on their system and says it has been referred.

I had explained to them that I need this printer for business but that didn't seem to interest them.  I asked if they would expedite this as it had been so long and they promised a repair or refund.  That comment was ignored and the person went right on talking as if I had not asked a question.

I want this printer repaired or my money refunded.  I have since had to purchase another printer to stay in business.  I called Amazon and they informed me that they had no control over this.

This report was posted on Ripoff Report on 09/17/2014 07:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/square-trade/california/square-trade-steve-abernethy-ahmed-khaishgi-jason-one-and-a-half-weeks-and-still-waiti-1177523. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Finally Received Refund

AUTHOR: - ()

POSTED: Thursday, March 26, 2015

After 3 months in place of 5 days Square Trade finally agreed to send me a check for the cost of my printer and did not want the printer.  I did receive and cash the check.

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