Complaint Review: Square Trade - San Francisco Nationwide
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- Author Confirmed
- Square Trade 360 3rd Street, Suite 600 Nationwide USA
- Phone: 1-877-927-7268
- Web: https://www.squaretrade.com/
- Category: Warranty Companies
Square Trade an Allstate Company My "repaired" item came back not fixed San Francisco California
*Author of original report: Still not resolved
*Author of original report: Issue Resolved
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Sent my item in for repair, it came back as useless as when it was sent in. Repair slip said no parts replaced/repair - OS reinstalled. Today 10/26 they tell me parts were replaced (RAM, Motherboard, etc). I was told if I called back today re my blue screen error message of "Your PC/Device needs to be repaired. The Boot Configuration Data for your PC is missing or contains errors" I could speak with a manager. I was denied that opportunity and they said I have to send it back for repair.
Initial repair they failed at and this is my 2nd business laptop so now they want it back to repair again instead of honoring replacement value check. They couldn't fix it the first time.
Shame on this Allstate company ripping off consumers with false advertising and not honoring their end. Shouldn't take two times to get an item repaired and as far as I'm concerned their technicians need to be fired!
This report was posted on Ripoff Report on 10/26/2017 07:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/square-trade/nationwide/square-trade-an-allstate-company-my-repaired-item-came-back-not-fixed-san-francisco-cal-1408701. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Still not resolved
AUTHOR: Cyndi - (United States)
SUBMITTED: Thursday, November 02, 2017
Was told a week ago by "Winston" that a copy of Windows 10 would be overnighted to me; nothing came. They refuse to honor their offer of reimbursing me for warranty cost and absoluely refuse to honor their replacment value guarantee if they can't fix it. This all started a month ago. Allstate should be ashamed they are SquareTrade's parent company. Stay far away!
I still have unusable computer. Contacting FTC, AG's office in their states, etc.
#1 Author of original report
Issue Resolved
AUTHOR: - ()
SUBMITTED: Friday, October 27, 2017
SquareTrade has gone above and beyond after my complaint. Big shout-out to Wilson, a US-based tech.
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