SquareTrade Sales lies and poor customer service Nationwide

I bought a laptop on sale for $568, regularly priced at $869. The customer "service" representative told me he would give me a $30 discount because I called on the phone. He also told me the item would be covered up to $869 so it could be replaced if something should happen and it could not be repaired.

Well, something happened, unfortunately. I sent in the laptop for repair and waited the 2-5 days SquareTrade says it will take to fix things. And then another week. And then another week. I kept calling, and they kept telling me they were waiting for parts, but that it would be repaired soon. Finally, I received an email telling me they would NOT be repairing it and would refund me $594 - almost two hundred less than I was sold coverage for.

I now don't enough enough money to replace the product, and I waited almost three weeks for this news.

Because of the so-called "discount" I received when I purchased the plan, on paper it looks like I paid for a plan with less coverage than I was told I was purchasing, so I may have little recourse, because I have no hard proof that their salesman outright lied to me.

Stay far away.