Complaint Review: State Farm - Anchorage Alaska
- State Farm 5600 Debarr Rd Suite 140 Anchorage, Alaska U.S.A.
- Phone: 907-333-4131
- Web:
- Category: Insurance Companies
State Farm And Chez Limited Collison Express ripoff. chez unlimited also. Damaged property. State farm REFUSE to deal with it they say. Anchorage Alaska
*UPDATE EX-employee responds: The truth
*UPDATE EX-employee responds: The truth
*Author of original report: Update
*Consumer Comment: They try stealing money out of canceled account
*Consumer Comment: screwed once again
*Consumer Comment: Update
*Consumer Comment: called claims
*Consumer Comment: what state farm suggest us customers do. And what they wont do if you do it anyways
*Consumer Comment: another update
*Consumer Comment: another update
*Consumer Comment: another update
*Consumer Comment: another update
*Author of original report: Does chez know? It makes me think my god i have over 3,000 dvds what happens if someone breaks into our home and they wont pay it?
*Author of original report: Does chez know? It makes me think my god i have over 3,000 dvds what happens if someone breaks into our home and they wont pay it?
*Author of original report: Does chez know? It makes me think my god i have over 3,000 dvds what happens if someone breaks into our home and they wont pay it?
*Author of original report: Does chez know? It makes me think my god i have over 3,000 dvds what happens if someone breaks into our home and they wont pay it?
*Author of original report: got a call after linking this report.
*Author of original report: got a call after linking this report.
*Author of original report: got a call after linking this report.
*Author of original report: got a call after linking this report.
*Consumer Suggestion: Just wanted to let you know...
*Consumer Suggestion: Just wanted to let you know...
*Consumer Suggestion: Just wanted to let you know...
*Consumer Suggestion: Just wanted to let you know...
*Author of original report: Forgot
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Long story.
Went over to sisters house to pick my movie up. Saw yellow flashing lights and ran to see what it was at the window. Saw it was a municipality of anchorage truck sander so i ran to move my truck out of the way. Well i saw him spray my truck with rocks not sand. He was going up a hill.
I had just purchased this vehicle as i said before from a dealership.
Its a chevy k2500 silverado extended cab. Anyway he had to turn around and come back down and i waitied next to my truck so he wouldnt do it again and hoped he would stop. He didnt stop so i called our police department. Filed a report. During this process im told the guy said he did it but he was going down the hill and started to slip (it wasnt slick by the way) so he shot rocks out of the backend so he could stop. He lied how it happened but Whatever he admitted to it.
So i called state farm. They told me to get it appraised and they gave me a place Chaz limited off seward highway in anchorage alaska. they recommended Chaz due to HIGH customer satisfaction and whatever they say state farm goes by. I said ok and brang it in to chaz friday for an estimate.
there address is Chaz Limited Collision Express,6210 Old Seward Hwy,Anchorage, AK 99518-1805,Phone: (907) 550-2500 .
They gave me an estimate of $2700.00 due to the rocks going all the way from my hood to the backend drivers side. I said ok.
Just a special note id like to put in here as we was sitting waiting for our estimate. There was a call from a customer there windshield wiper stuff was put on backwards AND THEN a old guy came in saying his backend is rubbin on the backcab
(of what they did) should of known not to take it back but i figure state farm would know more than i do about this company. Your suppose to trust there words.
Back to story....
Spoke with hubby and we brang it in the next monday at 9:45am with my sister. Dropped it off. Left my truck on the side road next to there shop and left. Actually next to a truck exactly like mine for sale.
Well hours later i remembered my garage door openener was in there and i needed it for my other vehicle.
So hubby and I came back at 4:54 pm and asked to get it out of the truck. Well mark at chaz went to go get it. He couldnt find my truck to my surprise. He searched. Then a lady ( younger) came out with him as he chews her out. And they still looking for my truck. Well he openend the front main doors and saw my truck was still parked out in the street next to a truck that was for sale just like mine.
You saw him chewing her out again. she got in my truck. started it and was TRYING to take off but she couldnt see over my utility box so she was standing up in the cab as she tried backing up. Well i have to mention this weather we have is under 20 degree f. So she started truck put in reverse and took off. Thats Bad on your main bearings etc. She drove the truck over to us gave us the door opener and we left. So my truck was not worked on for that whole day and unattended.
Next day my husband called state farm about a question on the truck job that chaz said state farm may have a descrepancy on. We wanted to make sure it wasnt. It was a little ding my truck is black . we wanted to make sure it would get fixed before chaz painted fully .He said it might come out of our pocket instead of claiming it.
Anyway back to the story Hubby called state farm they said the insurance adjuster is on his way down to chaz limited due to the descrepency of price. (price to fix was too high) We said of course it is but you refered us to them. we said we know it only cost 2-$3,000.00 to paint the whole truck. and chaz limited wanted $2700.00 just to paint the drivers hood,fender,drivercab,and driver bed + replace a windshield which you can get for 200.00 at my husbands local glass shop. So we waited. Got a call back from the adjuster. He was claiming it was only the fender,hood and windshield. My husband had a complete cow. He told the adjuster its kind of funny how the rocks can only hit my hood,fender and windshield. then skip my whole entire cab, drivers bed then hit my BRAND NEW tailights i just purchased a week before this off my visa card. So we had to make an appointment with the adjuster and bring in the truck to show them the damage.
So i went back to chaz limited the very same day with my sister asked for my truck. nobody was there the guy said but me mark isnt here nor is dana. I said i need to get my truck there is a descrepency with state farm against your price etc. He said ok. Will get your keys. I questioned about my deductible i already paid he said ill get back to you next day about it.
Well he couldnt find my keys for a while. Finally he found them. Brang my truck to the main doors. and my sister and I walked out to take off. Well they guy kept questioning me OVER AND OVER about whom is going to do the work. I kept answering him about state farms problem with them. And told him over and over i have to take to adjuster to see what is going on later in the week.
Well my truck was sitting overnight way below 20 degree weather again . not plugged in. He started my truck and drove it ASAP again. I stood in front of my truck as the whole front end was shaking back and forth by being cold and driven wrong. (I hope you understand how that goes.)
But as i stood there i noticed ALOT of scratches and a ding in my truck that wasnt there when i dropped it of at chaz linited. i Said there is tons of scrathes on that truck and a ding to him. He ignored me. I said it again. He said again whom is going to do this work on your truck? I finally got tired of him ignoring me about the damage and i snapped at him back sayin LOOK my husband said to pick the truck up cause state farm has a descrepency. Call him about it. He walked away ignoring me. My sister then walked to the drivers backend and was shocked to see marrs going down from my bed rails down to the middle of my bed. it was like this on both sides. scratches on the hood. scratches on my good side of the truck (passenger side) i mean just everywhere. To me it looked like they took my utility box and dragged it down my bedrails. Yeah and not to mention my utilty box was real real loose it wasnt when i took it in.
So i called hubby to tell him whats going on. He was in disguist by state farm because the adjuster said he only going to pay for part of the damage done by the municipality of alaska . Hubby said they wont pay for this im sure they not going to do anything about this. I ignored hubby and while im still in the parking lot of chaz I spoke to my sister about it as she was driving my ford windstar home for me so i could drive the truck home. She was livid about what was going on also.
So i called lori on my cell phone at ron sayers office and told her what happeend about chaz scratching the heck out of my truck. She said she would take care of it. I said ok.
Well lori also requested pictures of before muni rock episode. after rock episode and then pictres of chaz. Because due to chaz surprise i did take pictures of my truck before they had it.
Besides the fact i have full coverage and had this truck for less than a month at the time. (keep in mind)
So lori got them and we get a phone call saying chaz has to see the damage. We Said ok they can meet us down at the claim adjusters when we go and show them the damage that the muni did . The appointment was at 5:15. She said ok ill let them know. So we went to our appointment. No chaz limited showed up.
We showed adjusters before and after pictures of our truck. We showed them also what chaz had done. They said we deal with one thing at a time. We only gonna deal with muni at this time. We said ok. got our check for truck. Told the adjuster we will not be going to chaz limited due to them damaging my truck even more than it was when i brang it in.
We also told them they stated they would refund us the next day i picked it up which that guy did say that but he couldnt because dana wasnt in. But they have not contacted us (its been about a week later by the way) they said thats not right we will talk to them about your deductible you paid. Well days later we got it back. The check was 1,000.00 less than chaz wanted and by the way we couldnt find anything wrong with a few things they CLAIMED (they as in chaz) said needed to be fixed in there estimate.
Well we waitied for state farm to kick in on what they was going to do about chaz. we heard nothing. So we called lori back. She requested the pictures to be emailed AGAIN. To show chaz limited. We got many phone calls about this matter from many of people from state farm. Even out of state representitives of state farm. Here is the downfall of it.
Chaz limited had the chance to see this truck twice. Once at the time i picked my truck up. Second to see it at the state farm claim adjusters office. But didnt care to.
State Farm has been saying there NOT going to deal with this and that I HAVE to take it down to chaz limited. I have told them over and over i will not take it down to chaz they ARE not my claim ajuster. They have the pictures that state farm sent them.
I have the right to take it to whomever I please. I dont want chaz to do anymore damage then they have done so. Nor do i want my truck to be around these idiots body shop!!
Just so the world knows chaz limited drives your truck into there garage to look at things while you sit in there main office. Get my point?
But. I did tell state farm i can make another appointment with the State Farm adjuster and that chaz limited can come over and see the damage they had done once again. THEY REFUSE TO!
Thats what state farm told us!! They said they are not going to do that!! Nor deal with it
Ive left another message with ginger at ron sayer office spoke to melissa.
No call once again on meeting with those adjusters. No call on how they gonna fix this. I will not have chaz do it. They blew there chance.
The out of state representatives at state farm told me i have to let chaz look at it. We gave them the opportunity to do so. My husband took off work early to do so.
We told state farm they can do so But not at chaz limited sbody shop.
We have 4 kids. We are not going to punish them and have no christmas just to please these as****** that wont do there jobs. So we can do there job! We dont get paid for it.
I dont know what there problem is. They way i look at it is i have full coverage on this truck. the truck at the time was less than a month old in our possesion.
I have pictures of this truck before any damage was done to it.
I also have pictures an hour before i took it to chaz limited. State farm got those emailed to them too.
It has to get paid for somehow. But State Farm wont do it. They told us by phone they are not going to deal with this.
When i wake up more i may add to this as its 4:19 am alaska time December 8, 2005. And as you know people forget to add things being tired . But I will tell everyone
I WILL NOT REMOVE THIS
Not until my claim is properly done and state farm does there job like there suppose to.
So if you see nothing. Nothing didnt get done. Im also filing a report with division of insurance when i get stamps friday. Next will be the BBB. And so on.
I am however looking at allstates homeowners and car insurance now due to this. I see now I was an idiot for dropping allstate for statefarm.
Oh just so everyone knows i have no accidents I did. nor a ticket on my record. Had a liscence since 16.
Nor have I made a claim on my car insurance i think since 1999? So im a prefered driver.
Oh funny thing i forgot to mention. Its odd they dont want to make this claim from chaz unless its under the municipality of anchorage incident?
They (state farm) dont want to file a seperate claim? Oh well guess state farm likes ripping people off. Not wanting to deal with claims you can proove
Such a shame too cause i was a good client for there company until this happened. And well people do talk about incidences that happened to them. I'll make sure i complain to anyone I know about this. Besides its fun to hear what they have done to others .SO I HEAR from people in anchorage alaska. This is common practice according to others. Wish id known before hand.
Boy do I also feel dumb for refering state farm to my friends.
To the State Farm agent that is reading this since i will be linking you to this. I wont budge. I will not bring my truck back down to that repair shop as you say i have to!
They had an opportunity to do so TWICE to deal with this matter and didnt care to do so. You cannot say to us you wont deal with this. You have to deal with it . Its YOUR job not ours to deal with chaz.
I will However Once again meet them down at the insurance adjusters office. And thats it.
And yes you have to deal with this . Its what i pay my FULL coverage for on my truck.
And chaz limited collision express I wouldnt recommend to anyone. Only if i could upload the pictures to you all of what they did. You would be in shock that a body REPAIR shop did this.
GOODNIGHT/DAY TO YOU ALL
April
willow, Alaska
U.S.A.
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This report was posted on Ripoff Report on 12/08/2005 07:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/state-farm/anchorage-alaska-99504/state-farm-and-chez-limited-collison-express-ripoff-chez-unlimited-also-damaged-property-167249. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#25 UPDATE EX-employee responds
The truth
AUTHOR: The Truth - (U.S.A.)
SUBMITTED: Saturday, August 23, 2008
This is what happens when you get busted trying to get your truck painted for free through an insurance claim.
The truck they thought was so wonderful was in fact a run down old truck with several poor quality repaints, and many, many instances of small to large dents, scratches and other assorted blemishes.
The city trucks that spray gravel make a small spread about three feet out which is directed downward due to a deflector to avoid causing any kind of collateral damage. Sure the pea size gravel bounce a little bit, maybe 6-8 inches off the ground before stopping.
There is no way a city gravel truck could have caused the damage they claimed happened to their truck. Included in the damage was a silver dollar size hole on the windshield. If the damage was so severe, why didnt they file a claim with the city?
The damage report was written to repair the clamed damage and to avoid the severe amount of prior damage already in existence on the truck. No insurance company owes to fix or paint anything on any vehicle that was already damaged before the accident.
How a body shop can be accused of ripping someone off when no work was ever performed beyond a written estimate is beyond me. How can an insurance company get accused of ripping someone off by not paying out on a potential fraud claim?
The vehicle owners ignorance of current market area repairs costs and insurance claim procedures does not constitute a rip off. Lord help these people if they need to use the services of an accountant or lawyer.
This is just a case of sour grapes. I could go on, but I think you get the picture.
#24 UPDATE EX-employee responds
The truth
AUTHOR: The Truth - (U.S.A.)
SUBMITTED: Saturday, August 23, 2008
This is what happens when you get busted trying to get your truck painted for free through an insurance claim.
The truck they thought was so wonderful was in fact a run down old truck with several poor quality repaints, and many, many instances of small to large dents, scratches and other assorted blemishes.
The city trucks that spray gravel make a small spread about three feet out which is directed downward due to a deflector to avoid causing any kind of collateral damage. Sure the pea size gravel bounce a little bit, maybe 6-8 inches off the ground before stopping.
There is no way a city gravel truck could have caused the damage they claimed happened to their truck. Included in the damage was a silver dollar size hole on the windshield. If the damage was so severe, why didnt they file a claim with the city?
The damage report was written to repair the clamed damage and to avoid the severe amount of prior damage already in existence on the truck. No insurance company owes to fix or paint anything on any vehicle that was already damaged before the accident.
How a body shop can be accused of ripping someone off when no work was ever performed beyond a written estimate is beyond me. How can an insurance company get accused of ripping someone off by not paying out on a potential fraud claim?
The vehicle owners ignorance of current market area repairs costs and insurance claim procedures does not constitute a rip off. Lord help these people if they need to use the services of an accountant or lawyer.
This is just a case of sour grapes. I could go on, but I think you get the picture.
#23 Author of original report
Update
AUTHOR: April - (U.S.A.)
SUBMITTED: Monday, September 11, 2006
september 2006 Of course CHEZ they screwed me out of my truck. I Went to anothr company. They said this is typical normal behavior for statefarm. Due to the storys they hear from there new customers =)
If that didn't give me a big hint of statefarm and CHEZ being a scam LOL
#22 Consumer Comment
They try stealing money out of canceled account
AUTHOR: April - (U.S.A.)
SUBMITTED: Thursday, January 05, 2006
I called state farm The same day of recieving refund. I told racheal at ron sayers office id like to cancel our auto policy.
Then hubby to make sure they got the message faxed a dated and timed fax of our service being canceled.
Well guess what. They try to pull out money out of our bank account for an auto policy and not only did that bounce but made a payment I made to another co bounce because of state farm.
(we only keep certain funds in this bank due to things like Fraudulent charges)
Spoke with lori we did cancel in enough time.
Somehow she stated someone didnt cancel our policy! POS company i say! They was notified twice.
#21 Consumer Comment
screwed once again
AUTHOR: April - (U.S.A.)
SUBMITTED: Thursday, December 29, 2005
Well hubby gets a hold of rhonda. She states chez did another $1900.00 worth of damage to vehicle. But get this they say some of it was previous! Even after I showed them no previous damage was there by pictures!
So she states they only going to give us $800.00 which after our deductible it will be $700.00.
So the total damage was $1900.00 and they only going to pay $700.00.
Then after us saying screw it they are still in denial after pictures was shown to them. We will just pick up the settlement you offer. Rhonda says no we will mail it.
Whatever im tired of dealing with this company that rips off good customers. Thank god Its over and im going swap to allstate now.
I hope whomever reads this really takes a look at other peoples problems they listed on ripoffreport about state farm and learn this is common practice.
State Farm in my opnion is like pulling teeth, Slow, painful, and excruciating. Dont get insurance with this company.
#20 Consumer Comment
Update
AUTHOR: April - (U.S.A.)
SUBMITTED: Thursday, December 29, 2005
Hubby called rhonda last week. She States we have to wait for the adjuster to get back in tuesday. So we wait all week. Rhonda says it will be settled by wednesday and she will call us to say what they are going to do.
Well of course its thursday and no phone call back as usual. Dec. 29th 2005.
Lori however contacted us last friday dec. 23rd in the evening on our cell phone and asked if she could help as we stated before to her we will be linking her As she is part of our agents office each time we get no contact from anybody. Well and besides the obvious they like trying to screw customers out of full coverage on there vehicles.
Hubby also stated to lori each time we call nobody seems to return phone calls or emails!
Its ridiculous state farm customers have to do state farm's jobs.
Oh and ive uploaded pictures to this site twice and photos@ripoffreport hasnt posted them yet.
So i guess we will have to wait on that.
I have however published this site out to friends and family all throughout the lower 48.
They to have canceled there state farm insurance policys.
I also did hear alot of things from chez. Friend of my sister brang her vehicle into there shop. They was suppose to do her body work. It came back as her White Leather interior was ripped in several spots. My point is there obviously not careful with most of there customers vehicles. I cannot post the rest of what ive heard from other people as its hearsay. (I didnt see the damaged vehicle) But of course i do believe them. =)
~Happy new year
#19 Consumer Comment
called claims
AUTHOR: April - (U.S.A.)
SUBMITTED: Thursday, December 22, 2005
Dana at claims said rhonda wasnt in. Hubby asked whats going on. Dana said there is NO NOTES or anything listed in the computer.
But she did list hubby ask her to call our house (rhonda) and hubby made sure it was the right number. Nobody can help us but rhonda. There was no notes rhonda put in the computer according to dana. Dec. 22nd 5:15pm
Left message. Stated to dana will call again.
#18 Consumer Comment
what state farm suggest us customers do. And what they wont do if you do it anyways
AUTHOR: April - (U.S.A.)
SUBMITTED: Thursday, December 22, 2005
Make an inventory:
We want to handle your claim as quickly as possible, but you can help by making an inventory of your damage and your damaged property:
The inventory should be room-by-room, giving complete descriptions of the damaged property.
The description should include brand names, model numbers, age, purchase price, and place of purchase.
Other information may be necessary on certain kinds of property.
This list will help our claim representative in handling your claim. A sample inventory is available.
For your future protection, it would be a good idea to make a detailed inventory of all your personal belongings. A photographic record of items is helpful.
--------------------------------------------------------------------------------
Your car:
You should review your policy for specific coverage information.
Protect your car from further damage.
If your car is drivable, you'll probably be asked to take it to a claim service office.
If your car is NOT drivable, you'll be advised about what to do when you report your damage.
Be sure to tell us where your car is.
We will provide you with a detailed appraisal of damage and cost of repairs.
You may have your car repaired where you wish.
We can provide names of conveniently located quality repair facilities, if necessary.
Your repair facility should contact us directly if there are questions about the appraisal.
This website contains only a general description of coverage, and is not a policy contract. COVERAGE UNDER ANY STATE FARM PRODUCT IS SUBJECT TO TERMS, CONDITIONS AND EXCLUSIONS IN THE ACTUAL POLICY.
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Posted right from state farms site.
When you read this line below. Disreguard they do not want you to do that. How dare anyone take pictures of there property!
~ On State farm website..
For your future protection, it would be a good idea to make a detailed inventory of all your personal belongings. A photographic record of items is helpful. We will provide you with a detailed appraisal of damage and cost of repairs.
You may have your car repaired where you wish.
Well mines got TONS of photos. Where is my quick response? Where is my appraisal? How much is mine going to cost? When will it be fixed?
By the time it rusts? We have road salt on our roads.
Oh and helping them Just Pisses them off by detailing your property/damages. In fact it makes them stall cause they know they have to pay for it.
EVEN IN A COURT OF LAW!
#17 Consumer Comment
another update
AUTHOR: April - (U.S.A.)
SUBMITTED: Thursday, December 22, 2005
Rhonda from state farm called hubby. Stated that ALL scratches will have to be a seperate claim and deductable of our 100 dollars will have to be taken off on each claim.
Who does this? It was scratched all in 1 day and over 50 scrathes has to be seperate?
Anyway hubby was with a customer due to him being foreman of his co. And couldnt argue with her at the time as she wanted to do so . well as state farm workers want to do with us each time we speak with them cause they dont want to pay.
So he requested that rhonda call me this day monday December 19th 2005.
Husband called me at 10:45am to let me know she was expected to call.
Well of course we all know. No phone call. She also stated she would email me. No emails.
Today is dec. 22nd. 2005.
I have caller ID nobody called from state farm this day. Nor have they even attempted to call hubby or I back.
They do have both of our numbers due to contact from the muni damage.
They do have our email due to me emailing lori not only part of the photos she was able to recieve due to me overloading her server with photos. But linking to this site each time i update.
I email lori constantly and the last i heard any response was dec. 6th 2005. I emailed ron sayer . Of course No response.
Dont ever go through state farm says allstate they get there customers from state farm complaining that state farm wont pay for there claims.
So basically allstate gets there service after state farm rips there customers off.
#16 Consumer Comment
another update
AUTHOR: April - (U.S.A.)
SUBMITTED: Thursday, December 22, 2005
Rhonda from state farm called hubby. Stated that ALL scratches will have to be a seperate claim and deductable of our 100 dollars will have to be taken off on each claim.
Who does this? It was scratched all in 1 day and over 50 scrathes has to be seperate?
Anyway hubby was with a customer due to him being foreman of his co. And couldnt argue with her at the time as she wanted to do so . well as state farm workers want to do with us each time we speak with them cause they dont want to pay.
So he requested that rhonda call me this day monday December 19th 2005.
Husband called me at 10:45am to let me know she was expected to call.
Well of course we all know. No phone call. She also stated she would email me. No emails.
Today is dec. 22nd. 2005.
I have caller ID nobody called from state farm this day. Nor have they even attempted to call hubby or I back.
They do have both of our numbers due to contact from the muni damage.
They do have our email due to me emailing lori not only part of the photos she was able to recieve due to me overloading her server with photos. But linking to this site each time i update.
I email lori constantly and the last i heard any response was dec. 6th 2005. I emailed ron sayer . Of course No response.
Dont ever go through state farm says allstate they get there customers from state farm complaining that state farm wont pay for there claims.
So basically allstate gets there service after state farm rips there customers off.
#15 Consumer Comment
another update
AUTHOR: April - (U.S.A.)
SUBMITTED: Thursday, December 22, 2005
Rhonda from state farm called hubby. Stated that ALL scratches will have to be a seperate claim and deductable of our 100 dollars will have to be taken off on each claim.
Who does this? It was scratched all in 1 day and over 50 scrathes has to be seperate?
Anyway hubby was with a customer due to him being foreman of his co. And couldnt argue with her at the time as she wanted to do so . well as state farm workers want to do with us each time we speak with them cause they dont want to pay.
So he requested that rhonda call me this day monday December 19th 2005.
Husband called me at 10:45am to let me know she was expected to call.
Well of course we all know. No phone call. She also stated she would email me. No emails.
Today is dec. 22nd. 2005.
I have caller ID nobody called from state farm this day. Nor have they even attempted to call hubby or I back.
They do have both of our numbers due to contact from the muni damage.
They do have our email due to me emailing lori not only part of the photos she was able to recieve due to me overloading her server with photos. But linking to this site each time i update.
I email lori constantly and the last i heard any response was dec. 6th 2005. I emailed ron sayer . Of course No response.
Dont ever go through state farm says allstate they get there customers from state farm complaining that state farm wont pay for there claims.
So basically allstate gets there service after state farm rips there customers off.
#14 Consumer Comment
another update
AUTHOR: April - (U.S.A.)
SUBMITTED: Thursday, December 22, 2005
Rhonda from state farm called hubby. Stated that ALL scratches will have to be a seperate claim and deductable of our 100 dollars will have to be taken off on each claim.
Who does this? It was scratched all in 1 day and over 50 scrathes has to be seperate?
Anyway hubby was with a customer due to him being foreman of his co. And couldnt argue with her at the time as she wanted to do so . well as state farm workers want to do with us each time we speak with them cause they dont want to pay.
So he requested that rhonda call me this day monday December 19th 2005.
Husband called me at 10:45am to let me know she was expected to call.
Well of course we all know. No phone call. She also stated she would email me. No emails.
Today is dec. 22nd. 2005.
I have caller ID nobody called from state farm this day. Nor have they even attempted to call hubby or I back.
They do have both of our numbers due to contact from the muni damage.
They do have our email due to me emailing lori not only part of the photos she was able to recieve due to me overloading her server with photos. But linking to this site each time i update.
I email lori constantly and the last i heard any response was dec. 6th 2005. I emailed ron sayer . Of course No response.
Dont ever go through state farm says allstate they get there customers from state farm complaining that state farm wont pay for there claims.
So basically allstate gets there service after state farm rips there customers off.
#13 Author of original report
Does chez know? It makes me think my god i have over 3,000 dvds what happens if someone breaks into our home and they wont pay it?
AUTHOR: April - (U.S.A.)
SUBMITTED: Thursday, December 15, 2005
Id like just to put a reminder because somehow since i linked state farm about this matter chez found out about this website. Quinky Dink?
Hmm how did they know what we said to state farm also? umm el confidentiel? ...whatever
Anyway since chez did or still does read about this matter Id like to personally list a question for dana to ask herself or staff member mark about.
Did she (Dana)know i tried giving mark these same pictures we showed them the day i got the estimate? Yes it was before they pulled the truck into the shop.
Reason being is ive never have taken my car in for an estimate and it was at night time.
Thought they may not had seen as much in the daylight of what the muni did to my paint. (the rockchips)
I did not know they take your vehicle in there garage under lights.
Anyway when i tried giving him the printed pictures mark did say he did not need them.
Just another reminder. Sorry for mentioning your name again mark. But you was the one we did deal with at the time. I cannot lie and say it was someone else.
Joe thank you for your response im so glad im not the only one that goes through this.
I will keep that in mind. It also good for other people that has problems with state farm.
Ive forwarded this site to someone that has problems with getting refunded. He had a problem with someone breaking into his home and they didnt want to replace things.
It makes me think my god i have over 3,000 dvds what happens if someone breaks into our home and they wont pay it? I mean if they wont pay for this measly truck issue what will they pay for?
~goodnight
#12 Author of original report
Does chez know? It makes me think my god i have over 3,000 dvds what happens if someone breaks into our home and they wont pay it?
AUTHOR: April - (U.S.A.)
SUBMITTED: Thursday, December 15, 2005
Id like just to put a reminder because somehow since i linked state farm about this matter chez found out about this website. Quinky Dink?
Hmm how did they know what we said to state farm also? umm el confidentiel? ...whatever
Anyway since chez did or still does read about this matter Id like to personally list a question for dana to ask herself or staff member mark about.
Did she (Dana)know i tried giving mark these same pictures we showed them the day i got the estimate? Yes it was before they pulled the truck into the shop.
Reason being is ive never have taken my car in for an estimate and it was at night time.
Thought they may not had seen as much in the daylight of what the muni did to my paint. (the rockchips)
I did not know they take your vehicle in there garage under lights.
Anyway when i tried giving him the printed pictures mark did say he did not need them.
Just another reminder. Sorry for mentioning your name again mark. But you was the one we did deal with at the time. I cannot lie and say it was someone else.
Joe thank you for your response im so glad im not the only one that goes through this.
I will keep that in mind. It also good for other people that has problems with state farm.
Ive forwarded this site to someone that has problems with getting refunded. He had a problem with someone breaking into his home and they didnt want to replace things.
It makes me think my god i have over 3,000 dvds what happens if someone breaks into our home and they wont pay it? I mean if they wont pay for this measly truck issue what will they pay for?
~goodnight
#11 Author of original report
Does chez know? It makes me think my god i have over 3,000 dvds what happens if someone breaks into our home and they wont pay it?
AUTHOR: April - (U.S.A.)
SUBMITTED: Thursday, December 15, 2005
Id like just to put a reminder because somehow since i linked state farm about this matter chez found out about this website. Quinky Dink?
Hmm how did they know what we said to state farm also? umm el confidentiel? ...whatever
Anyway since chez did or still does read about this matter Id like to personally list a question for dana to ask herself or staff member mark about.
Did she (Dana)know i tried giving mark these same pictures we showed them the day i got the estimate? Yes it was before they pulled the truck into the shop.
Reason being is ive never have taken my car in for an estimate and it was at night time.
Thought they may not had seen as much in the daylight of what the muni did to my paint. (the rockchips)
I did not know they take your vehicle in there garage under lights.
Anyway when i tried giving him the printed pictures mark did say he did not need them.
Just another reminder. Sorry for mentioning your name again mark. But you was the one we did deal with at the time. I cannot lie and say it was someone else.
Joe thank you for your response im so glad im not the only one that goes through this.
I will keep that in mind. It also good for other people that has problems with state farm.
Ive forwarded this site to someone that has problems with getting refunded. He had a problem with someone breaking into his home and they didnt want to replace things.
It makes me think my god i have over 3,000 dvds what happens if someone breaks into our home and they wont pay it? I mean if they wont pay for this measly truck issue what will they pay for?
~goodnight
#10 Author of original report
Does chez know? It makes me think my god i have over 3,000 dvds what happens if someone breaks into our home and they wont pay it?
AUTHOR: April - (U.S.A.)
SUBMITTED: Thursday, December 15, 2005
Id like just to put a reminder because somehow since i linked state farm about this matter chez found out about this website. Quinky Dink?
Hmm how did they know what we said to state farm also? umm el confidentiel? ...whatever
Anyway since chez did or still does read about this matter Id like to personally list a question for dana to ask herself or staff member mark about.
Did she (Dana)know i tried giving mark these same pictures we showed them the day i got the estimate? Yes it was before they pulled the truck into the shop.
Reason being is ive never have taken my car in for an estimate and it was at night time.
Thought they may not had seen as much in the daylight of what the muni did to my paint. (the rockchips)
I did not know they take your vehicle in there garage under lights.
Anyway when i tried giving him the printed pictures mark did say he did not need them.
Just another reminder. Sorry for mentioning your name again mark. But you was the one we did deal with at the time. I cannot lie and say it was someone else.
Joe thank you for your response im so glad im not the only one that goes through this.
I will keep that in mind. It also good for other people that has problems with state farm.
Ive forwarded this site to someone that has problems with getting refunded. He had a problem with someone breaking into his home and they didnt want to replace things.
It makes me think my god i have over 3,000 dvds what happens if someone breaks into our home and they wont pay it? I mean if they wont pay for this measly truck issue what will they pay for?
~goodnight
#9 Author of original report
got a call after linking this report.
AUTHOR: April - (U.S.A.)
SUBMITTED: Wednesday, December 14, 2005
State Farm finally said i have a claim #. Then they wanted to meet us with chez at 5:15pm dec.14th 2005.
So today my husband meets them. chez and state farm.
Well interesting enough state farm questions my husband why i took alot of pictures. He did not understand why i took previous pictures. Hubby said. Well lets put it this way since i have over 3,000 dvds and a 42 inch plasma tv etc. and we didnt have pictures of it you wouldnt believe me. The claim adjuster finally understood.
Chez was nice to my husband and was wondering why state farm wasnt dealing with it. Why they was making chez deal with it. Husband said he didnt understand also. Husband stated this is previous pictures before any damage with new tailights. Then here is damage.
He says dont know if a child scratched my truck in your parking lot or what. But there is damage there that wasnt here. Here is proof.
Chez said well i dont think we did it.
Husband told chez it happened between your parking lot and me driving down there.
Mark from chez stated to my husband that this message i posted is liable. He dont understand why i wrote this. ITS CALLED DOCUMENTING!
State farm said the pictures are angled so you cant see the deep marrs.
But yet i have pictures of the vehicle at close shot and far shot. A few pictures shows the full view of the vehicle. there is no WAY to angle the picture.
State farm said they are going to have ANOTHER estimator contact us.
There was more but here is the basic of our night. Like i said before state farm is our adjuster not chez.
I have before pictures with new tailights put in a few days before the muni rock inicident. And now i have the after. I have full coverage once again and a damaged vehicle that not only 1 estimator saw. not 2 estimator saw. I have to have 3 estimators look at it now?
Since state farm wont take care of my damaged goods. Like they are suppose to. I am probably going to swap to allstate.
#8 Author of original report
got a call after linking this report.
AUTHOR: April - (U.S.A.)
SUBMITTED: Wednesday, December 14, 2005
State Farm finally said i have a claim #. Then they wanted to meet us with chez at 5:15pm dec.14th 2005.
So today my husband meets them. chez and state farm.
Well interesting enough state farm questions my husband why i took alot of pictures. He did not understand why i took previous pictures. Hubby said. Well lets put it this way since i have over 3,000 dvds and a 42 inch plasma tv etc. and we didnt have pictures of it you wouldnt believe me. The claim adjuster finally understood.
Chez was nice to my husband and was wondering why state farm wasnt dealing with it. Why they was making chez deal with it. Husband said he didnt understand also. Husband stated this is previous pictures before any damage with new tailights. Then here is damage.
He says dont know if a child scratched my truck in your parking lot or what. But there is damage there that wasnt here. Here is proof.
Chez said well i dont think we did it.
Husband told chez it happened between your parking lot and me driving down there.
Mark from chez stated to my husband that this message i posted is liable. He dont understand why i wrote this. ITS CALLED DOCUMENTING!
State farm said the pictures are angled so you cant see the deep marrs.
But yet i have pictures of the vehicle at close shot and far shot. A few pictures shows the full view of the vehicle. there is no WAY to angle the picture.
State farm said they are going to have ANOTHER estimator contact us.
There was more but here is the basic of our night. Like i said before state farm is our adjuster not chez.
I have before pictures with new tailights put in a few days before the muni rock inicident. And now i have the after. I have full coverage once again and a damaged vehicle that not only 1 estimator saw. not 2 estimator saw. I have to have 3 estimators look at it now?
Since state farm wont take care of my damaged goods. Like they are suppose to. I am probably going to swap to allstate.
#7 Author of original report
got a call after linking this report.
AUTHOR: April - (U.S.A.)
SUBMITTED: Wednesday, December 14, 2005
State Farm finally said i have a claim #. Then they wanted to meet us with chez at 5:15pm dec.14th 2005.
So today my husband meets them. chez and state farm.
Well interesting enough state farm questions my husband why i took alot of pictures. He did not understand why i took previous pictures. Hubby said. Well lets put it this way since i have over 3,000 dvds and a 42 inch plasma tv etc. and we didnt have pictures of it you wouldnt believe me. The claim adjuster finally understood.
Chez was nice to my husband and was wondering why state farm wasnt dealing with it. Why they was making chez deal with it. Husband said he didnt understand also. Husband stated this is previous pictures before any damage with new tailights. Then here is damage.
He says dont know if a child scratched my truck in your parking lot or what. But there is damage there that wasnt here. Here is proof.
Chez said well i dont think we did it.
Husband told chez it happened between your parking lot and me driving down there.
Mark from chez stated to my husband that this message i posted is liable. He dont understand why i wrote this. ITS CALLED DOCUMENTING!
State farm said the pictures are angled so you cant see the deep marrs.
But yet i have pictures of the vehicle at close shot and far shot. A few pictures shows the full view of the vehicle. there is no WAY to angle the picture.
State farm said they are going to have ANOTHER estimator contact us.
There was more but here is the basic of our night. Like i said before state farm is our adjuster not chez.
I have before pictures with new tailights put in a few days before the muni rock inicident. And now i have the after. I have full coverage once again and a damaged vehicle that not only 1 estimator saw. not 2 estimator saw. I have to have 3 estimators look at it now?
Since state farm wont take care of my damaged goods. Like they are suppose to. I am probably going to swap to allstate.
#6 Author of original report
got a call after linking this report.
AUTHOR: April - (U.S.A.)
SUBMITTED: Wednesday, December 14, 2005
State Farm finally said i have a claim #. Then they wanted to meet us with chez at 5:15pm dec.14th 2005.
So today my husband meets them. chez and state farm.
Well interesting enough state farm questions my husband why i took alot of pictures. He did not understand why i took previous pictures. Hubby said. Well lets put it this way since i have over 3,000 dvds and a 42 inch plasma tv etc. and we didnt have pictures of it you wouldnt believe me. The claim adjuster finally understood.
Chez was nice to my husband and was wondering why state farm wasnt dealing with it. Why they was making chez deal with it. Husband said he didnt understand also. Husband stated this is previous pictures before any damage with new tailights. Then here is damage.
He says dont know if a child scratched my truck in your parking lot or what. But there is damage there that wasnt here. Here is proof.
Chez said well i dont think we did it.
Husband told chez it happened between your parking lot and me driving down there.
Mark from chez stated to my husband that this message i posted is liable. He dont understand why i wrote this. ITS CALLED DOCUMENTING!
State farm said the pictures are angled so you cant see the deep marrs.
But yet i have pictures of the vehicle at close shot and far shot. A few pictures shows the full view of the vehicle. there is no WAY to angle the picture.
State farm said they are going to have ANOTHER estimator contact us.
There was more but here is the basic of our night. Like i said before state farm is our adjuster not chez.
I have before pictures with new tailights put in a few days before the muni rock inicident. And now i have the after. I have full coverage once again and a damaged vehicle that not only 1 estimator saw. not 2 estimator saw. I have to have 3 estimators look at it now?
Since state farm wont take care of my damaged goods. Like they are suppose to. I am probably going to swap to allstate.
#5 Consumer Suggestion
Just wanted to let you know...
AUTHOR: Jon - (U.S.A.)
SUBMITTED: Thursday, December 08, 2005
Dear Mrs. April,
My wife & I had a similar experience with State Farm, & what we found to be the best solution was to bypass the local agency & go straight to the top.
Try this;
Write out everything you remember from day one. Like, who you called and/or seen,(for both the insurance office & Chaz) date & approximate time & their responses. Include any documentaion you received from Chaz (if any) & the insurance agency. Include both sets of pictures of your truck (before & after)& a SECOND INDEPENDENT ESTIMATE of TOTAL damages to your truck (that was caused by the municipality of Alaska as well as the alleged damage caused by Chaz) to the following nice gentleman;
Edward B. Rust,Jr.
Chairman & Chief Executive Officer
State Farm Insurance Companies
One State Farm Plaza
Bloomington, ILLinois 61710
Make sure your letter is typed in a professional manner or handwritten clearly.
Also, don't forget to NAME NAMES of ALL parties involved.
I'm sure you'll find that Mr. Rust,Jr. is not only a man of principles but an honest one.
Our issues were resolved quickly once we enlisted the help of this gentleman, & we are certain yours will be as well.
Wishing you the best from the midwest,
P.S. Let us all know what happens.
#4 Consumer Suggestion
Just wanted to let you know...
AUTHOR: Jon - (U.S.A.)
SUBMITTED: Thursday, December 08, 2005
Dear Mrs. April,
My wife & I had a similar experience with State Farm, & what we found to be the best solution was to bypass the local agency & go straight to the top.
Try this;
Write out everything you remember from day one. Like, who you called and/or seen,(for both the insurance office & Chaz) date & approximate time & their responses. Include any documentaion you received from Chaz (if any) & the insurance agency. Include both sets of pictures of your truck (before & after)& a SECOND INDEPENDENT ESTIMATE of TOTAL damages to your truck (that was caused by the municipality of Alaska as well as the alleged damage caused by Chaz) to the following nice gentleman;
Edward B. Rust,Jr.
Chairman & Chief Executive Officer
State Farm Insurance Companies
One State Farm Plaza
Bloomington, ILLinois 61710
Make sure your letter is typed in a professional manner or handwritten clearly.
Also, don't forget to NAME NAMES of ALL parties involved.
I'm sure you'll find that Mr. Rust,Jr. is not only a man of principles but an honest one.
Our issues were resolved quickly once we enlisted the help of this gentleman, & we are certain yours will be as well.
Wishing you the best from the midwest,
P.S. Let us all know what happens.
#3 Consumer Suggestion
Just wanted to let you know...
AUTHOR: Jon - (U.S.A.)
SUBMITTED: Thursday, December 08, 2005
Dear Mrs. April,
My wife & I had a similar experience with State Farm, & what we found to be the best solution was to bypass the local agency & go straight to the top.
Try this;
Write out everything you remember from day one. Like, who you called and/or seen,(for both the insurance office & Chaz) date & approximate time & their responses. Include any documentaion you received from Chaz (if any) & the insurance agency. Include both sets of pictures of your truck (before & after)& a SECOND INDEPENDENT ESTIMATE of TOTAL damages to your truck (that was caused by the municipality of Alaska as well as the alleged damage caused by Chaz) to the following nice gentleman;
Edward B. Rust,Jr.
Chairman & Chief Executive Officer
State Farm Insurance Companies
One State Farm Plaza
Bloomington, ILLinois 61710
Make sure your letter is typed in a professional manner or handwritten clearly.
Also, don't forget to NAME NAMES of ALL parties involved.
I'm sure you'll find that Mr. Rust,Jr. is not only a man of principles but an honest one.
Our issues were resolved quickly once we enlisted the help of this gentleman, & we are certain yours will be as well.
Wishing you the best from the midwest,
P.S. Let us all know what happens.
#2 Consumer Suggestion
Just wanted to let you know...
AUTHOR: Jon - (U.S.A.)
SUBMITTED: Thursday, December 08, 2005
Dear Mrs. April,
My wife & I had a similar experience with State Farm, & what we found to be the best solution was to bypass the local agency & go straight to the top.
Try this;
Write out everything you remember from day one. Like, who you called and/or seen,(for both the insurance office & Chaz) date & approximate time & their responses. Include any documentaion you received from Chaz (if any) & the insurance agency. Include both sets of pictures of your truck (before & after)& a SECOND INDEPENDENT ESTIMATE of TOTAL damages to your truck (that was caused by the municipality of Alaska as well as the alleged damage caused by Chaz) to the following nice gentleman;
Edward B. Rust,Jr.
Chairman & Chief Executive Officer
State Farm Insurance Companies
One State Farm Plaza
Bloomington, ILLinois 61710
Make sure your letter is typed in a professional manner or handwritten clearly.
Also, don't forget to NAME NAMES of ALL parties involved.
I'm sure you'll find that Mr. Rust,Jr. is not only a man of principles but an honest one.
Our issues were resolved quickly once we enlisted the help of this gentleman, & we are certain yours will be as well.
Wishing you the best from the midwest,
P.S. Let us all know what happens.
#1 Author of original report
Forgot
AUTHOR: April - (U.S.A.)
SUBMITTED: Thursday, December 08, 2005
Well i have uploaded pictures to the editor soon you will see them. I did however forget to say lori at ron sayers office asked for pictures for proof but yet she was deleting my emails?? proof below
"Lori Atuk"
Your message
To: Lori Atuk
Sent: Mon, 5 Dec 2005 09:11:35 -0700
was deleted without being read on Mon, 5 Dec 2005 18:33:48 -0700
THIS was done a few times. Sorry had to remove my email addy and stuff out of it.
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