Complaint Review: Steak N Shake - Orlando Florida
- Steak N Shake E Colonial Dr Orlando, Florida U.S.A.
- Phone:
- Web:
- Category: Fast Food Restaurants
Steak N Shake bad service rude mean etc jerk employees managers dont' care Orlando Florida
*UPDATE Employee: come again and enjoy
*UPDATE Employee: I know your type.
*UPDATE EX-employee responds: Sorry, but this report is true
*Consumer Comment: Extra's
*UPDATE Employee: i am very sorry
*Consumer Comment: Something fishy
*Consumer Comment: Something fishy
*Consumer Comment: Something fishy
*Consumer Comment: Something fishy
*Consumer Comment: Melissa, don't worry about them
*Consumer Comment: Before I even opened the thread...
*Consumer Comment: Before I even opened the thread...
*Consumer Comment: Before I even opened the thread...
*Consumer Comment: A friends comment...
*Consumer Suggestion: I think the OP here needs to open her own fast food restaurant!
*Consumer Comment: You do have the worst luck...
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food service is a joke these days-- not a joke but a nightmare. it's almost as if you can't go anywhere without someone getting your order wrong, bad service rude service etc... the people that work these 'drive thrus' are dsigsuting and stupid people-- they are a**holes who are just pathetic and mean... in any way they can be... managers that work at these places are generally, immature jerks as well who have no care or regard for customer service...and will defend their nasty employees and mistreatment of customers.
hmm where do i start with steak n shake. been going to the one on 'university blvd' for years-- bad service with two bad employees during the night shift-- both very rude one especially nasty to a point where i would just avoid going to the place... if he answered- he just had to be very rude to me, and could not ever be nice--even mocked or laughed sometimes... called corporate dozens of times...nothing done... same employees working there at night the two especially.
even after complaining a manager came out one time and said "oh they only have problems with 'you' and no one else?" as if you are lying... instead of aplogizing for the bad treatment. same two employees are still working there after years and one when or if I ever order answers and if he hears my voice he leaves and let someone else takes the order!
So go to another one nearby soemtimes... decent service at first off and on sometimes rude but now it's getting bad--u go there deal with incompetent jerks and losers who get your order wrong, u have to drive back 3 times, they can't give you napkins even if you ask for them 3 times at this point... what is wrong with these incompetent rude idiots that work in food service these days... it used to already be 'bad' but now it's like a nightmare....
drive thrus are like the worst places to go and the only time you might get decent service is dine in and that's only because the server is interested in getting a tip it seems-- other than that no one cares... and if they want to, they will be so rude to you and get away with it-- like they are monsters or something total robots and jerks and not even people... and you can't ask for managers to help you because God forbid you will anger the minimum wage 'food service maniacs' who will then spit in your food if you complain or say anything 'against them'... like what?
and if you do get a manager you get some incompetent twit with no csutomer service or managerial skills who's fresh out of college, can barely speak a sentence and has the most arrogant or the dumbest 'duh' attitude possible....where is customer service...? what is wrong with these restaurants these days that are employed by the biggest jerks you can ever find anywhere- they can't get an order right- they are rude or obnoxious to customers if they want to be, and nothing is ever done about it? the same trash are always working there and getting promoted and continue with their bad service and bad treatment....
it's not fair to the paying consumer to have to endure this kind of treatment or bad service from incompetent and twisted employees at these knids of places... consumers have no power the twisted and mostly deranged employees do... and if it's not this kind of mistreatment or what not, then it's corporate nto caring, someone not caring or doign anything to help or rectify situations-- just people allownig employees to do what they want to whoever they want and get away with it-- it's just not right...
pissed off
union park, Florida
U.S.A.
This report was posted on Ripoff Report on 06/08/2008 11:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/steak-n-shake/orlando-florida/steak-n-shake-bad-service-rude-mean-etc-jerk-employees-managers-dont-care-orlando-florida-338332. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#16 UPDATE Employee
come again and enjoy
AUTHOR: rebelgurl031792 - (United States of America)
SUBMITTED: Sunday, October 31, 2010
Go to the steak n shake on east colonial drive in Orlando Florida at any time of day and I guarantee you will be 100% satisfied with your visit. We treat everyone with the same respect and if servers are busy at the moment another employee will surely seat you or take your carry out order. Everyone is trained to do everything so they cant use the excuse i dont know how.
I guarantee you that you wont regret it.
Happy Halloween!
#15 UPDATE Employee
I know your type.
AUTHOR: SnSEmp - (United States of America)
SUBMITTED: Wednesday, July 21, 2010
#14 UPDATE EX-employee responds
Sorry, but this report is true
AUTHOR: Diva23 - (U.S.A.)
SUBMITTED: Sunday, July 26, 2009
You may think this is an exaggeration, but it's not. I used to work there and it was hell. They hire some of the rudest, meanist, and worst people out there. The women are sexually harassed all the time and no one cares. The good employees are bullied into submission and silence and often leave in a huff. We would get so many complaints on drive through it was ridiculous. I wish this report wasn't true, but it is.
#13 Consumer Comment
Extra's
AUTHOR: Scott - (U.S.A.)
SUBMITTED: Friday, December 05, 2008
You are a very nasty horrible human being and it's no wonder that people treat you as you treat them. Have you ever wondered if the resturants that you are rude to, are maybe putting a "little extra" in your food.
#12 UPDATE Employee
i am very sorry
AUTHOR: Jigsaw - (U.S.A.)
SUBMITTED: Sunday, July 13, 2008
as an employee of steak n shake, i know how they work in the corporate office and even in the managers office. however, at the store i work at, we strive for customer satisfaction. we very rarely have a complaint and if we do, we do everything in our power to make it right. yes, the managers are very cheap and avoid giving out free food to customers who are dissatisfied, but the employees do so behind their back. i have been with the company for 3 years, and no i am not happy with the way the company runs, that does not stop me from trying everything in my power to make my customers as well as others as welcome and relaxed as possible. i only wish you were able to visit my store so your opinion towards the entire steak n shake corporation would change. im sorry for your bad experiences
#11 Consumer Comment
Something fishy
AUTHOR: York - (U.S.A.)
SUBMITTED: Tuesday, June 17, 2008
I was a manager in the food service industry for over 5 years. I dealt with some problems with my staff in they way they treated the customers.
I do agree with Melissa, in the respect that the teeneagers can be rude and snotty. However, I live in the Orlando area and frequent these facilities. I don't have near as many problems as you do. I go through the drive-thru along with going inside.
I occassionally get poor service, and I let the manager know. But as a manager, I can tell you, that we can generally figure out who is in the wrong.
The saying the "customer is always right" is WRONG. We in the food service industry are only human. We are just as human as you. We have bad days and good days. We try our best not to pass those on to others but it does happen.
I had a regular at my McDonald's that came in with a horrible attitude every single day. My staff smiled at her, greeted her, and bit their tounges, because she treated them like crap.
She complained to me every single day about something that was wrong. It was usually petty stuff. So I finally told her to go elsewhere, in a very nice way. Granted you may think that the fast food industry only employees idiots and people who are jealous of you, but that is so far from the truth.
There are very successful people working in fast food. Mangers making upwards of $75,000 a year. They go to college, they get certifications from their respective states. They are very smart people.
As for the regular employees, you were their age once. You probably worked in a restaurant at some point. They are trying. Give them some credit. If it wasn't for them, you wouldn't be getting your food from a drive thru anyway.
#10 Consumer Comment
Something fishy
AUTHOR: York - (U.S.A.)
SUBMITTED: Tuesday, June 17, 2008
I was a manager in the food service industry for over 5 years. I dealt with some problems with my staff in they way they treated the customers.
I do agree with Melissa, in the respect that the teeneagers can be rude and snotty. However, I live in the Orlando area and frequent these facilities. I don't have near as many problems as you do. I go through the drive-thru along with going inside.
I occassionally get poor service, and I let the manager know. But as a manager, I can tell you, that we can generally figure out who is in the wrong.
The saying the "customer is always right" is WRONG. We in the food service industry are only human. We are just as human as you. We have bad days and good days. We try our best not to pass those on to others but it does happen.
I had a regular at my McDonald's that came in with a horrible attitude every single day. My staff smiled at her, greeted her, and bit their tounges, because she treated them like crap.
She complained to me every single day about something that was wrong. It was usually petty stuff. So I finally told her to go elsewhere, in a very nice way. Granted you may think that the fast food industry only employees idiots and people who are jealous of you, but that is so far from the truth.
There are very successful people working in fast food. Mangers making upwards of $75,000 a year. They go to college, they get certifications from their respective states. They are very smart people.
As for the regular employees, you were their age once. You probably worked in a restaurant at some point. They are trying. Give them some credit. If it wasn't for them, you wouldn't be getting your food from a drive thru anyway.
#9 Consumer Comment
Something fishy
AUTHOR: York - (U.S.A.)
SUBMITTED: Tuesday, June 17, 2008
I was a manager in the food service industry for over 5 years. I dealt with some problems with my staff in they way they treated the customers.
I do agree with Melissa, in the respect that the teeneagers can be rude and snotty. However, I live in the Orlando area and frequent these facilities. I don't have near as many problems as you do. I go through the drive-thru along with going inside.
I occassionally get poor service, and I let the manager know. But as a manager, I can tell you, that we can generally figure out who is in the wrong.
The saying the "customer is always right" is WRONG. We in the food service industry are only human. We are just as human as you. We have bad days and good days. We try our best not to pass those on to others but it does happen.
I had a regular at my McDonald's that came in with a horrible attitude every single day. My staff smiled at her, greeted her, and bit their tounges, because she treated them like crap.
She complained to me every single day about something that was wrong. It was usually petty stuff. So I finally told her to go elsewhere, in a very nice way. Granted you may think that the fast food industry only employees idiots and people who are jealous of you, but that is so far from the truth.
There are very successful people working in fast food. Mangers making upwards of $75,000 a year. They go to college, they get certifications from their respective states. They are very smart people.
As for the regular employees, you were their age once. You probably worked in a restaurant at some point. They are trying. Give them some credit. If it wasn't for them, you wouldn't be getting your food from a drive thru anyway.
#8 Consumer Comment
Something fishy
AUTHOR: York - (U.S.A.)
SUBMITTED: Tuesday, June 17, 2008
I was a manager in the food service industry for over 5 years. I dealt with some problems with my staff in they way they treated the customers.
I do agree with Melissa, in the respect that the teeneagers can be rude and snotty. However, I live in the Orlando area and frequent these facilities. I don't have near as many problems as you do. I go through the drive-thru along with going inside.
I occassionally get poor service, and I let the manager know. But as a manager, I can tell you, that we can generally figure out who is in the wrong.
The saying the "customer is always right" is WRONG. We in the food service industry are only human. We are just as human as you. We have bad days and good days. We try our best not to pass those on to others but it does happen.
I had a regular at my McDonald's that came in with a horrible attitude every single day. My staff smiled at her, greeted her, and bit their tounges, because she treated them like crap.
She complained to me every single day about something that was wrong. It was usually petty stuff. So I finally told her to go elsewhere, in a very nice way. Granted you may think that the fast food industry only employees idiots and people who are jealous of you, but that is so far from the truth.
There are very successful people working in fast food. Mangers making upwards of $75,000 a year. They go to college, they get certifications from their respective states. They are very smart people.
As for the regular employees, you were their age once. You probably worked in a restaurant at some point. They are trying. Give them some credit. If it wasn't for them, you wouldn't be getting your food from a drive thru anyway.
#7 Consumer Comment
Melissa, don't worry about them
AUTHOR: Bryce - (U.S.A.)
SUBMITTED: Monday, June 09, 2008
Robert and Striderq are on a few corporate payrolls and spend their time defending big business on sites like these. It's their job to put down the consumer and try to mitigate the damage reporters such as you can do to corporations by trying to present you in the worst light possible. They're merely corporate shills. I don't know about the other two, but it could be likely...
#6 Consumer Comment
A friends comment...
AUTHOR: Striderq - (U.S.A.)
SUBMITTED: Monday, June 09, 2008
So the manager mentioned that the two employees only had problems with you. Hmmm, and according to Robert's reply you seem to have problems at other places. Maybe the manager was correct. If the two employees can serve 100 customers a night (for example) and the only complaint (constantly) is from you, maybe the problem is you and not the servers.
Oh and by the way, my friend's comment was if one man calls you an a*s ignore him but if six men call you an a*s go but yourself a bridle.
#5 Consumer Comment
Before I even opened the thread...
AUTHOR: Edgeman - (U.S.A.)
SUBMITTED: Monday, June 09, 2008
I knew who had written it. Here are a few of her other adventures:
http://www.ripoffreport.com/reports/0/336/ripoff0336815.htm
http://www.ripoffreport.com/reports/0/309/ripoff0309986.htm
http://www.ripoffreport.com/reports/0/329/RipOff0329233.htm
How is it possible that all of the nasty employees are on duty when you happen to show up?
#4 Consumer Comment
Before I even opened the thread...
AUTHOR: Edgeman - (U.S.A.)
SUBMITTED: Monday, June 09, 2008
I knew who had written it. Here are a few of her other adventures:
http://www.ripoffreport.com/reports/0/336/ripoff0336815.htm
http://www.ripoffreport.com/reports/0/309/ripoff0309986.htm
http://www.ripoffreport.com/reports/0/329/RipOff0329233.htm
How is it possible that all of the nasty employees are on duty when you happen to show up?
#3 Consumer Comment
Before I even opened the thread...
AUTHOR: Edgeman - (U.S.A.)
SUBMITTED: Monday, June 09, 2008
I knew who had written it. Here are a few of her other adventures:
http://www.ripoffreport.com/reports/0/336/ripoff0336815.htm
http://www.ripoffreport.com/reports/0/309/ripoff0309986.htm
http://www.ripoffreport.com/reports/0/329/RipOff0329233.htm
How is it possible that all of the nasty employees are on duty when you happen to show up?
#2 Consumer Suggestion
I think the OP here needs to open her own fast food restaurant!
AUTHOR: Steve - (U.S.A.)
SUBMITTED: Monday, June 09, 2008
I have seen this kind of customer before.
Everyone else is incompetent, but her.
She wants everyone to cater to her.
She never orders anything just the way it comes. All special orders.
She needs to open her own fast food restaurant and run it.
I doubt that she could, as she appears to be illiterate too.
It's easy to point fingers, but never do it until you look in a mirror.
Fast food jobs suck, and pay nothing.
You get what you pay for.
#1 Consumer Comment
You do have the worst luck...
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Monday, June 09, 2008
You do have a theme going through all of your MANY(and I do mean MANY reports). I think your two latest ones was McDonalds and Chick-fill-a.
1. You have gone to these places over and over and ALWAYS get horrible service.
2. The Females at the location seem to have an issue with you because you are so "hot" and they are jealous. The males are incompetent jerks.
3. They never get your order right, or give you an attitude about some strange request you make.
4. The management is always incompetent, and never wants to do anything for you. Even after you call the corporate office over and over.
Just as you are well known on RipOffReport you are probably well known in the Orlando area. Which may be why you don't seem to be getting anywhere with any of the management you call incompetent. So again...It may not be everyone else who is rude and incompentent..it may be YOU.
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