Complaint Review: sullivan tire - boston Massachusetts
- sullivan tire 950 commonwealth ave boston, Massachusetts United States of America
- Phone: 6177312200
- Web:
- Category: Auto Inspection
sullivan tire Ridiculous Hidden Charges boston, Massachusetts
*UPDATE Employee: Please contact me
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I had a flat tire and dropped it off at Sullivan Tire, and I also scheduled PM inspection. The tire was not repairable, so I needed two new ones, fine. My car is 2008 VW rabbit, a fairly new car, guess how much they charged me for replacing my tires and some replacements according to their 'inspection results'? OVER 800 bucks!
Here is the list:
1, Two new front tires, passenger tires, 223 (FAIR)
2, Wheel Balance check and Alignment check, (139!!!! 105 for alignment check, without even asking me.)
3, Tire protection plan, (34, without asking me.)
3, PM inspection 39.95 (FAIR)
4, There are two charges of NEOFORM Blade, both for RIGHT, don't understand why they needed two. (30 + 28, total 58, basically for my right wiper, way higher than the price I can find online.)
5, Two air filters,(20 + 61, total 81, way higher than the price I can find online)
6, 4 spark plug replacement, (57 for parts and 150 for labor, total 207 for just 15 minutes work!!!)
I checked with the auto shop that's close to my work and showed them the invoice, they said they could get all these done with less than half of what Sullivan Tire had charged me.
When I questioned about the charges, Sullivan Tire insisted nothing can be refunded. Well, since there is nothing they can do , I will do my best to post my review on all related websites. Hopefully there will not be any more victims like me.
This report was posted on Ripoff Report on 01/22/2011 09:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sullivan-tire/boston-massachusetts-02215/sullivan-tire-ridiculous-hidden-charges-boston-massachusetts-685707. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Please contact me
AUTHOR: Luke - (U.S.A.)
SUBMITTED: Monday, January 24, 2011
Hi, my name is Luke MacLean and I work in the marketing department for Sullivan Tire. I am truly sorry to hear that you are unhappy with your recent Sullivan Tire experience and would appreciate it if you would get in touch with me so that I can try to work with you on these charges and keep you as a satisfied customer. Allow me to state that NO unauthorized work should have been performed; our employees do NOT work on commission in an attempt to discourage this type of situation.
In the meantime, i have notified our regional managers to look into the matter internally.
Regards
Luke MacLean
(781) 982-1550
luke.maclean@sullivantire.com
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