SunTrust Bank ripoff, unethical business practices, overuse of bank fees Bayonet Point Florida

I have been receiving my paycheck via direct deposits with SunTrust Banks ince 10/2003. I recently noticed that my direct deposit did not go into my account. I called the bank on a Saturday morning and they could not give me any information, and told me they would follow up on it Tuesday morning(4 later than I should have gotten my money). On Tuesday morning I contacted the bank who said it was related to a change in the routing number and that my employer had been notified.

To make a long story short my employer did make this particular error, however I went to the bank to see if they could help me on all of the automatic debits that I had received NSF fees for and that is when the truth to the situation came out. Come to find out this routing number change took place in 2003 and only now are they rejecting my direct deposit.

The bank states that they notified me in an envelope stuffer when it happened. I vaguely now almost 3 years later remember getting something in the mail about it but that it said not to worry about it so I didn't. Well now I am left with $256 in NSF fees that the bank refuses to waive all or part of, not to mention 5 returned items. All of these items would have been covered by my paycheck.

My employer got me a paper check and I took it in to bring my account back to positive and the bank would not give me cash back on my check. I would have to deposit it all and wait an additional 5-7 days to cash it!!!! So now I was forced to pay someone else to cash it.

As if to add insult to injury the lady in the bank who helped me sat there bobbing her head and fluttering her eyes at me as if she could care less about my situation, all she wanted was for me to get out of her chair so she could help someone else. She did not attempt to find me answers, nor provide me with a written piece of documentation to take to my employer for reimbursment. I asked why the original routing number was still at the bottom of my check, she replied " it still works for most things" well if it works to take money out why not to put money in!!

I feel like because I am not of the upper class sector, I have been taken advantage of. The bank should have waived at least half of the fees, and been more receptive to my feelings. I was cheated out of almost $500, and all they could tell me was that they didn't need to notify me of the change, my employer was responsible.

I will very soon be changing banks.

Jennifer
Port Richey, Florida
U.S.A.