Complaint Review: Super Shuttle
Super Shuttle I had a horrible experience with Super Shuttle and just want to warn everybody. On 6/20/16 I requested (and paid for online) a transfer from my home in Brentwood to the LAX airport. The arranged date and time was for 6/21/16, between 7:45 and 8 AM. To my Horrible experience with Super Shuttle Los Angeles California
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I had a horrible experience with Super Shuttle and just want to warn everybody. On 6/20/16 I requested (and paid for online) a transfer from my home in Brentwood to the LAX airport. The arranged date and time was for 6/21/16, between 7:45 and 8 AM. To my surprise the driver arrived early, at 7:10 AM and at the same time I received text messages that the driver is there, waiting for me. I told the driver that he was early and that I wouldn’t be ready until 7:45 AM. He became immediately upset and acted very strange and disrespectful. Evidently he wanted me to get on the van immediately. I was supposed to be the first passenger, so I would assume that he had too many passengers for that ride and that must have been the reason that tried to start early, all of which was not my problem.
When I left my home exactly at 7:45 AM the driver was gone! I could not believe my eyes. He had disappeared! I called the Super Shuttle number and received a call center in Phoenix Arizona that transferred me to an automated message of the local Los Angeles office, where I had to hold for more than ten minutes without getting a live person on the line. Thereafter I called several times and encountered the same scenario, no live person no matter how long I was holding. Finally, time had been running out and I called a taxi. The entire experience put me into a horrible situation and stressed me out totally without any fault of mine. This was an overseas flight and of course time was of the essence. I nearly missed my plane.
I only can say that those people at Super Shuttle don’t have any respect for their customers. They seem to have a monopoly, as their competitor Prime Time Shuttle has also very bad reviews. Evidently they treat their customers like garbage. DON’T USE THEM!
This report was posted on Ripoff Report on 08/02/2016 01:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/super-shuttle/nationwide/super-shuttle-i-had-a-horrible-experience-with-super-shuttle-and-just-want-to-warn-everyb-1320285. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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