Super Shuttle The Blue Van Super SHITtle - never picked up two fares WITH reservation, SNOTTY customer service when calling to complain West Palm Beach Nationwide

Super Shuttle had a reservation and told two fares to wait 30 minutes to be picked up.  After waiting 40 minutes told that "there was a problem with Super Shuttle" and they had to take a cab.  Super SHITtle was going to be $44.  Cab closer to $100.  Called customer service at Super s**t tle to complain.  B**** asks "what is the last name?"  "I don't know" "You don't know your son's last name?"  "He isn't traveling alone!  I have no idea whose name the reservation is under!" Wouldn't give me her supervisor, wouldn't answer the question as to who was supposed to be picking this group up.

No wonder Uber is kicking it at PBI.  Super S*** tle once again screws up.