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Ripoff Report | Surepoint Lending Review - Louisville, Kentucky
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Report: #623983

Complaint Review: Surepoint Lending - Louisville Kentucky

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  • Reported By: Mortgage Guy — Raleigh North Carolina United States of America
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  • Surepoint Lending www.surepoint.com Louisville, Kentucky United States of America

Surepoint Lending Bait & Swith is Trained Louisville, Kentucky

*UPDATE Employee: SurePoint - Strict Policies and Training on Bait and Switch

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They teach the bait & switch in training--The 1st day they instruct us new hires to quote .25% lower than we can offer and to look for reasons "to upsell"  Crooked group--I'm looking for new employment due to this practice.

This report was posted on Ripoff Report on 07/16/2010 05:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/surepoint-lending/louisville-kentucky-/surepoint-lending-bait-swith-is-trained-louisville-kentucky-623983. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

SurePoint - Strict Policies and Training on Bait and Switch

AUTHOR: Customer care - (U.S.A.)

POSTED: Monday, August 30, 2010

SurePoint has never taught bait and switch tactics. In fact, on the first day of training, our corporate trainer reviews documentation and explains in detail about predatory lending. That includes specific clauses on bait and switch tactics as well as nondisclosure of details to the borrower prior to close. We then have the employee sign that document agreeing that they will not engage in any practices that could be considered predatory lending (including bait and switch). That document is kept in each employee's file.

I see you are in Raleigh, NC, but complaining of our office in Louisville, KY. That is a bit confusing, but never the less, I believe your facts are incorrect. We have an extensive 2 week training program that clearly communicates all of our policies, including predatory lending practices (bait and switch is a predatory lending practice).

Further, SurePoint Lending has won a number of Better Business Bureau awards including the 2009 Torch Award for Marketplace Ethics and Integrity.

Feel free to contact Customer Care with any other questions.




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