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Ripoff Report | Surepoint Lending Review - Louisville, Kentucky
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Report: #386281

Complaint Review: Surepoint Lending - Louisville Kentucky

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  • Reported By: Riverside California
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  • Surepoint Lending Ornsby Station Rd Louisville, Kentucky U.S.A.

Surepoint Lending unbelievable same thing happened to me! Louisville Kentucky

*UPDATE Employee: Rate change usually due to qualification issues.

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THe same exact thing happened to me. Only I was quoted a rate of 5.75%. Today, they came back and told me the rate is really going to be 7.5!! how do you go from a 5.75 to a 7.5??? I decided to do some research on this company, and i see that this seems to be an ongoing problem. DO not use this company, choose a more reputable company with some integrity! I will also be filing a report with the Better Business Bureau.

Riverside, California

This report was posted on Ripoff Report on 10/30/2008 07:15 AM and is a permanent record located here: https://www.ripoffreport.com/reports/surepoint-lending/louisville-kentucky-40223/surepoint-lending-unbelievable-same-thing-happened-to-me-louisville-kentucky-386281. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Rate change usually due to qualification issues.

AUTHOR: Customer Care - (U.S.A.)

POSTED: Thursday, November 06, 2008

We tried to look up your information to investigate what happened, but based on the little information listed here, we were unable to find any customers matching your description.

Generally, a rate change during the process is due to a qualification issue. Once we get documentation, pull credit, verify property value with an appraisal, and underwrite a loan, a rate change is possible if the customer does not qualify for the original program quoted. As I am sure everyone is aware, the mortgage market is very volatile and guidelines for approval have become very strict. If a customer does not qualify for one program, we always try to find an alternative program to meet the customer's needs. A different program can obviously carry a higher interest rate.

We apologize that you were not pleased, but again, rate changes are due to qualification issues, and we try to at least offer our customers another option.

SurePoint Lending has won the Better Business Bureau Torch Award for Marketplace Ethics 4 years in a row and takes over 100,000 applications a year. As you can see, this is a low number of complaints in comparison.

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