T Mobile Wouldn't block text messages-then charged 163.00 in overages after I added texting Cincinatti Ohio

I have been with T-mobile for four years and couldn't be happier. However this web site was to created to serve justice and I understand that you are not a happy customer. Any complaint I have had has always been resolved.

First you have to make sure that you are not yelling (
You can keep track of your messages by dialing #686# then hit send/talk button. Here's an excellent way to stop your texts from going out but I'm not sure if it will stop incoming. Ask to see your kid's phones and then call t-mobile and ask them to help you locate the "message center number" for your phone. When you find it it should start with +1206??????. Not sure if it changes by state but make sure it says "text messages service center" or something close to that name. Anyway, when you find it change it to any thing you like for example +15555555555. make sure that it's 11 digits and has a plus sign in front of it. Possibly, the people might stop texting your kids when your kids can't respond. I am sorry you are unhappy with them and I hope at least one solution, I have given you, works. Oh, the representative did give you the wrong information if you have just added text messaging. I have the unlimited for 9.99 for families but it was a promotion. I added this a long time ago. I think last year or maybe even two years ago. If your caught it a long time ago then you are owed some money. I wish you the best of luck. I sincerely hope I've helped you! Please let me know how it turns out. Remember be nice no matter how frustrated you get.

Ask them for credit on your bill as the last step.....

It is true that T-Mobile does not have the ability to block text messages. If you change your text plan, we can backdate it ONLY to the beginning of that statement cycle, which we can do only once or twice a year as a curtousy. Also, I was still working there less than a month ago, and there were no unlimited text messaging packages for $9.99. There were some promos offered in the past, but 9.99 per line would get you 1000 text messages, and if you were on a family plan, $19.99 would get you unlimed texts for all numbers on that account.

There is no unlimited messaging feature for $9.99 per cycle at T-Mobile. There was at one time, but the prices have changed.

Current (04/21/2008) pricing:

For single lines - 400 each picture and text - $4.99/cycle
1000 each picture and text - $9.99/cycle
Unlimited picture and text - $14.99/cycle

For family time plans - Unlimited picture and text - $19.95/cycle

I know, I just checked my bill. I had to buy it because my son uses it all the time. I bought that plan a few months ago. It's $9.99, and it is UNLIMITED text messaging! I'd call Tmobile and talk to someone that has half a brain...