Complaint Review: T-Mobile - maricopa az
T-Mobile Fraudulently charged me for two phone lines for over a year, caused me to run out of funds and go out of business maricopa az
*Consumer Comment: Not sidetracked
*Author of original report: Don't get sidetracked with what happened to my business or did not happen to my business as a result of the missing funds
*Consumer Comment: A bit more...
*Author of original report: Good for you
*Consumer Comment: They were not the reason your business failed
I started So EZ Mortgage in 2012 and it was a two man show, my wife and I. She did the bookkeeping and I originated mortgages and did marketing.
After being happy customers of T-Mobile for many years, we moved to Maricopa, AZ in 2016. Some time later the next year, we were offered two free phones at a T-Mobile Retail store in our town. 20800 N John Wayne Pkwy, Maricopa, AZ 85139
The clerk was wearing a T-Mobile shirt and took literally 2-3 hours to ring us up. He made multiple phone calls and was doing something that took a really long time on his PC. In the end he handed us two phones and said, he added two lines to get us the new phones, but all I have to do is cancel them and I get to keep the phones for free. I took the phones home and tried them out, they were terrible, I did not want them even for free. I took them back immediately and asked for a refund for the money they charged me. They said that some guys were fired and had apparently done the same thing to many people and that even if I had canceled the lines, the phones would not have been free, I would have to pay either way.
The store said they would refund the money and accept the returns. I gave them the phones and waited what seemed like hours for them to do what they needed to do. Not to long later I was offered better coverage, with better pricing and new phones at no cost from Verizon. We checked with T-Mobile to make sure it was ok for us to switch and they said it was. I switched to Verizon and ported over all the numbers I use and signed up for.
A month later Danielle, my wife and accountant, asks me why are we still getting charged money from T-Mobile? I told her the store told me there would be a few more charges to finish paying off the phones and they would stop automatically once the balance was paid in full. Months later, I called T-Mobile and unlocked those phones to sell them. That confirmed they were paid off and we no longer received mail from T-Mobile showing an auto payment went through as they always had.
Over a year and a half later, Jan 2019 I’m manually doing bookkeeping to prepare for the So Easy Mortgage, Inc., tax returns because our business ran out of money and I could no longer afford to pay for Quickbooks. To my surprise, I find a transaction called T-Mobile. I asked Danielle, what is this? She does not know.
I drive to the T-Mobile store in Maricopa, I talked to a manager and he said a bunch of people were fired because they did so much stuff wrong. He took about 2 hours of my time before finally sending me on my way with noting. He said when I returned the phones, they never canceled the accounts, and it was my fault, because I needed to call in and cancel, they can’t do it in the store. However they did it right in front of me right after that, the young clerk called a number and canceled my lines for me. Then had the outstanding balance removed. However while the young clerk was doing that, he looked into the account and said it’s strange because someone was going into my account on a regular basis and changing codes and credits. Meanwhile I heard the manager talking to someone, he told them “if I call corporate they are just going to tell me to refund the money and I’m not doing that because I need that money in case an active client comes in with a problem”.
That is not acceptable. I never signed up for those lines, I was lied to by several employees and obviously the current manager saying they cant call and cancel my lines so it was my fault. Especially the one who signed me up telling me I could get two free phones, when I couldn’t, no matter what, and it ends up in me paying about $4,000 for services not rendered.
I want my money back, you pulled money out of my accounts to compensate yourself for two lines that were fraudulently activated and not deactivated. The fact that someone kept changing the code for the charges is evidence that this was on purpose. Someone at that location is benefiting off of this, and I’ve heard this has happened to several people in this town. That person probably changed the code it was being charged under so I could not block the charges with my Bank. Several different people with the bank and other places all confirm that it’s very odd that the code changes with every charge. The other way I could have blocked the charge would be by blocking the amount, but the credits changed every month so that was not possible either. That is probably why they did it, so I could not block the charges.
Why would charges change every month for two lines that were not even used by anyone ever. They don’t want to refund my money, and they need to. They never did any legitimate work for it, and I was not provided anything. To the contrary, since my Corporate account was out of money right before year end, I was not able to pay the $750 licensing fee I would have needed to pay to stay in business. Nor was I able to pay for our website, phones or anything else essential to our business. The amount of money missing was more than enough to cover all of that. Last I owe Wells Fargo hundreds in overdraft fees because I was expecting that money to be there and when everybody tried to pull their fee, that they rightfully earned, there was no money!
This report was posted on Ripoff Report on 03/06/2019 07:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/t-mobile/maricopa-az-85138/t-mobile-fraudulently-charged-me-for-two-phone-lines-for-over-a-year-caused-me-to-run-o-1474840. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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