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Report: #1474840

Complaint Review: T-Mobile - maricopa az

  • Submitted:
  • Updated:
  • Reported By: Officer Hansen — Maricopa az United States
  • T-Mobile 20800 N John Wayne Pkwy maricopa, az United States

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I started So EZ Mortgage in 2012 and it was a two man show, my wife and I. She did the bookkeeping and I originated mortgages and did marketing.

After being happy customers of T-Mobile for many years, we moved to Maricopa, AZ in 2016. Some time later the next year, we were offered two free phones at a T-Mobile Retail store in our town. 20800 N John Wayne Pkwy, Maricopa, AZ 85139

The clerk was wearing a T-Mobile shirt and took literally 2-3 hours to ring us up. He made multiple phone calls and was doing something that took a really long time on his PC. In the end he handed us two phones and said, he added two lines to get us the new phones, but all I have to do is cancel them and I get to keep the phones for free. I took the phones home and tried them out, they were terrible, I did not want them even for free. I took them back immediately and asked for a refund for the money they charged me. They said that some guys were fired and had apparently done the same thing to many people and that even if I had canceled the lines, the phones would not have been free, I would have to pay either way.

The store said they would refund the money and accept the returns. I gave them the phones and waited what seemed like hours for them to do what they needed to do. Not to long later I was offered better coverage, with better pricing and new phones at no cost from Verizon. We checked with T-Mobile to make sure it was ok for us to switch and they said it was. I switched to Verizon and ported over all the numbers I use and signed up for.

A month later Danielle, my wife and accountant, asks me why are we still getting charged money from T-Mobile? I told her the store told me there would be a few more charges to finish paying off the phones and they would stop automatically once the balance was paid in full. Months later, I called T-Mobile and unlocked those phones to sell them. That confirmed they were paid off and we no longer received mail from T-Mobile showing an auto payment went through as they always had.





Over a year and a half later, Jan 2019 I’m manually doing bookkeeping to prepare for the So Easy Mortgage, Inc., tax returns because our business ran out of money and I could no longer afford to pay for Quickbooks. To my surprise, I find a transaction called T-Mobile. I asked Danielle, what is this? She does not know.

I drive to the T-Mobile store in Maricopa, I talked to a manager and he said a bunch of people were fired because they did so much stuff wrong. He took about 2 hours of my time before finally sending me on my way with noting. He said when I returned the phones, they never canceled the accounts, and it was my fault, because I needed to call in and cancel, they can’t do it in the store. However they did it right in front of me right after that, the young clerk called a number and canceled my lines for me. Then had the outstanding balance removed. However while the young clerk was doing that, he looked into the account and said it’s strange because someone was going into my account on a regular basis and changing codes and credits. Meanwhile I heard the manager talking to someone, he told them “if I call corporate they are just going to tell me to refund the money and I’m not doing that because I need that money in case an active client comes in with a problem”.

That is not acceptable. I never signed up for those lines, I was lied to by several employees and obviously the current manager saying they cant call and cancel my lines so it was my fault. Especially the one who signed me up telling me I could get two free phones, when I couldn’t, no matter what, and it ends up in me paying about $4,000 for services not rendered.

I want my money back, you pulled money out of my accounts to compensate yourself for two lines that were fraudulently activated and not deactivated. The fact that someone kept changing the code for the charges is evidence that this was on purpose. Someone at that location is benefiting off of this, and I’ve heard this has happened to several people in this town. That person probably changed the code it was being charged under so I could not block the charges with my Bank. Several different people with the bank and other places all confirm that it’s very odd that the code changes with every charge. The other way I could have blocked the charge would be by blocking the amount, but the credits changed every month so that was not possible either. That is probably why they did it, so I could not block the charges.

Why would charges change every month for two lines that were not even used by anyone ever. They don’t want to refund my money, and they need to. They never did any legitimate work for it, and I was not provided anything. To the contrary, since my Corporate account was out of money right before year end, I was not able to pay the $750 licensing fee I would have needed to pay to stay in business. Nor was I able to pay for our website, phones or anything else essential to our business. The amount of money missing was more than enough to cover all of that. Last I owe Wells Fargo hundreds in overdraft fees because I was expecting that money to be there and when everybody tried to pull their fee, that they rightfully earned, there was no money!

Michael Hansen

This report was posted on Ripoff Report on 03/06/2019 07:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/t-mobile/maricopa-az-85138/t-mobile-fraudulently-charged-me-for-two-phone-lines-for-over-a-year-caused-me-to-run-o-1474840. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
3Consumer
0Employee/Owner

#5 Consumer Comment

Not sidetracked

AUTHOR: Robert - (United States)

POSTED: Monday, March 11, 2019

The only sidetracking being done here is the sidetracking you did when YOU said that this charge was the reason your business failed.

The facts are very simple. Had you managed your accounts appropriately and reconcilled your bills every month, you would have stopped this at least a year and probably closer to two years ago. You can keep going back to the "Oh I never agreed to this", but there have been many contradictory statements, it brings your entire accounting practice into question.

Then the lie was discovered and the products were returned, the company continued to withdraw funds from our business account.
- Then please explain why you stated you knew you were going to continue to pay on the phones for a few months, and then a few months later paid them off, got them unlocked and sold them? I didn't make this up..this is YOUR own statement.

So something in your original post was not the full truth. Either you did return them and they refunded all of your money, or you continued to pay them off and sold them once they were unlocked. It CAN NOT be both.

They took money for services not rendured for an account that we were coned into openeing and returned imidiatly once the fraud was discovered. The only right thing to do in this matter is to return the un used money, which is 100% of it.
- Had you gone to them 1 or 2 months after the charges started your complaint would very likely be valid, and I actually stated that.
But two years later you must now take most(if not all) of the responsibility for any result.  By the way even the Federal Government per regulation doesn't allow you to dispute anything older than 60 days(or two billing cycles).  

Anyways, I am sorry for your business woes.  While they are a scape-goat, even IF they were somehow responsible they were not the reason your business failed.  As while I am sure that $4,000 sounds great everyone knows that is over a 2 year period and had a negligible effect on your issues at the end of the year.  Hopefully you will recover(if you haven't already) and use this experience to better manage your next business.  Which includes keeping a much closer eye on your accounts.

Good Luck  

 

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#4 Author of original report

Don't get sidetracked with what happened to my business or did not happen to my business as a result of the missing funds

AUTHOR: Michael - (United States)

POSTED: Monday, March 11, 2019

Let's stick to the main concern. The company lied to my company to get us to take on new accounts, when the lie was discovered and the products were returned, the company continued to withdraw funds from our business account. 

When that was pointed out to TMobile, the manager of the local store lied to our company stating that they did not have the authority to turn off a phone line. Then right in front of me, they proceeded to do so. 

They took money for services not rendured for an account that we were coned into openeing and returned imidiatly once the fraud was discovered. The only right thing to do in this matter is to return the un used money, which is 100% of it. 

Best regards,

President- Michael Hansen

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#3 Consumer Comment

A bit more...

AUTHOR: Robert - (United States)

POSTED: Saturday, March 09, 2019

In your update since you pretty much ignored every one of my comments we can only figure that I hit the nail on the head.  But in reading your original post a bit more, it seems as you had several issues that and caused your own problems.  At the very least you are not telling us the full story here as seen due to some conficting statements.

You made the following couple of statements...

The store said they would refund the money and accept the returns. I gave them the phones and waited what seemed like hours for them to do what they needed to do.

then...

Months later, I called T-Mobile and unlocked those phones to sell them
- According to your previous statement as noted you said you gave them the phones and were apparently refunded the money.   So if they had the phones, why would you pay them off and then try to sell somehting that according to you that you no longer have and would have been credited back?

Or are you going to try and convince us that while you were in the T-Mobile Store you were also at the Verizon Store getting a new set of phones and instead of having T-Mobile accept the return and getting your money back you agreed to spend more money and continue to pay off the phones for the next few months.

He said when I returned the phones, they never canceled the accounts, and it was my fault, because I needed to call in and cancel,
- But again according to your own statement..You NEVER returned the phones you kept them and sold them once they were paid off and you unlocked them.

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#2 Author of original report

Good for you

AUTHOR: Michael - (United States)

POSTED: Friday, March 08, 2019

That's an interesting opinion. However, the facts are the facts. They fraudulently signed me up for two lines I never wanted and then charged me for them. That's the bottom line, this is about fraud.  

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#1 Consumer Comment

They were not the reason your business failed

AUTHOR: Robert - (United States)

POSTED: Thursday, March 07, 2019

As a Business Owner, especially one in the banking industry, you of all people should know that your accounts and books are not "Set it and Forget It". While this company is an easy scape-goat for your business issues, they do not appear to be the root reason your business failed. Where even without them it was very likely only a matter of time before you ended up in the same situation.

They were taking out about $166/month, but by your own admission you didn't have enough money to pay the $750 licensing fee or your other expenses. Yet as you can see by the math...$166 is less than the amount you needed to pay other entities and even if they didn't withdraw the amount out you would have been short for some if not all of your bills.  But you say..NO I am out $4,000. Yes, but they didn't take that $4,000 out at one time that was over 2+ years. Had you reconcilled your bills every month you would have realized in the beginning of November, October, September, August, or any previous month over the last 2+ years that you have a problem.

It took you all the way until 2019 before you reconcilled your books and noticed these extra charges. Your "excuse" is that they changed the amount every month, but that is just it..an EXCUSE.

You of course come up with all of these consipracy theories as to why the amount changed, but that doesn't matter. As if you were doing proper bookkeeping  you would have reconciled your account every month and the moment you had ANY deduction that you didn't have a receipt or bill for that you were aware of you should have raised a dispute.  Who knows how many other invalid charges you have on your account over this time.  Also, just to point out it is very interesting when you are so willing to believe an employee when it works to your advantage and when it doesn't you call them a liar. 

It goes back to the root issue. You don't go from having plenty of money to out of money without "seeing it coming". But it seems as if you didn't even know this until well after the fact. Because you said you didn't even reconcile your books until January in prepartion for your taxes. So one has to wonder how come you didn't notice these charges at the beginning of 2018 for your 2017 taxes, or in the beginning of 2017 for your 2016 taxes? Are you blaming Quicken for not catching this?

I'm not saying that they were right in charging you, and not going to get into how it started. The point is that had you done proper account management for your business you would have noticed these charges at the beginning, at which time you would have disputed it and taken care of it at that point. When these charges began you may have had a valid compliant, but 2+ years later you are one who needs to take most if not all of the blame for it's continuation.

Oh and before you even go down that road, no I am not now or have I ever worked for them or any Cell Phone Company.  I just believe in taking personal responsibility over MY accounts.

Good Luck...

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