Complaint Review: T-Mobile
T-Mobile committed Fraud and scammed us with a promotion Albuquerque Nationwide
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T-Mobile had a promotion December 2015 to get a free tablet. the only thing you needed to do was to pay $10 monthly activation fee. Our monthly bill has been totally outrageous. I have been asking them to send a paper bill out to us. After all that time I just received the first paper bill. After reviewing this paper bill and making contact to customer service to inquire about this bill. Was told that the promotion did not start until 2 days after we purchased the tablet. When we got to the store the sign was posted at that time. It was set to us the promotion was getting ready to end and we came in just in time. After calling to find out what we have to do to terminate our service since we did not have a contract with them. They said it will be $1,500. I question why and they broke down the price to me. One tablet was $239.76, two more tablets was $168 each. I have been paying on this bill not knowing what we were paying for except for known that the bill was too high. The balance due for equipment and accessories is $513.28. I explain to them about the above promotions that it was a rip off we could have waited two days for it to start. They told us we just got there in time. Why would they put it out on TV radio station the newspaper and had it posted in their store before the promotion start I feel this is totally wrong. I would never have brought a tablet for $238 when I could have wait and get it on sale during Christmas time. I'm hoping that you will be able to help me recuperate my money for the money that they took from me. And I'm sure other people have went through the same thing.
This report was posted on Ripoff Report on 08/07/2017 11:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/t-mobile/nationwide/nbspt-mobile-committed-fraud-and-scammed-us-with-a-promotion-albuquerque-nationwide-1390958. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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