T-Mobile charged me for NOTHING just because they could Nationwide

I used a pre-paid T-Mobile phone service when I lived in Ohio. After moving to Maryland, the service was inadequate. On Nov. 19, 2014, I phoned T-Mobile to cancel this service. I was told it was cancelled. When I received my credit card bill, there was a charge for prepayment for the month of December. The charge entered by T-Mobile was dated Nov. 22, 2014 -- 3 days AFTER I was told I had effectively cancelled.

When I phoned T-Mobile, I got the usual robotized answers, "We have a no refund policy." This conversation went on for a while when I pointed out that they had charged me 3 days later for a service I no longer had. The answer was that the rep who closed out the account didn't also close out the automatic credit card payment.  Response:"We have a no refund policy." So, because the rep didn't do his job properly, I'm being charged for a month of service I never received.

I asked for a supervisor. After much discussion with the rep being reluctant, I was put through to someone else who regurgitated my problem back to me, then said, "We have a no refund policy." Any automated system can spit out pre-recorded, stock answers as opposed to actually offering to help. This lady finally said she'd put in for a refund, but I should remain on the line to talk to someone who could give me my "chances of getting a refund." She actually said that.

So, I was put on hold and waited to find out my "chances." As I pointed out to the reps this is like walking into a store, deciding not buy anything, then leaving but being told I still have to pay a charge just because I was there and that I'm responsible for it with no refund possible.

My phone said 38 minutes  later, but I don't know if that was the whole conversation or just the hold time, the call was simply cut-off. I never did find out my "chances of a refund" and since they have a "no refund policy," I'm guessing they aren't good. Wish I could create a policy like that where I take people's money, give them nothing in return, and they have no recourse but to pay it. Then I get to say "Oh well, I didn't do my job right but you have to pay anyway and not get any money back.

Think about it. If T-Mobile "accidentally forgets" to cancel auto payments when customers cancel service for even 100 customers per month, we're talking thousands of dollars in collected payments every month while providing absolutely nothing for the customer's money. It appears to be all about the greed of increasing the bottom (profit) line and getting everything you can while not earning it. Heck, they've already had the customer cancel their service so who cares? Ah, maybe the ripped off customer cares.

I called my credit card company (I have excellent credit) and disputed the charges. They deducted the charge from my bill until the dispute is settled. Meanwhile, I see a great many other complaints about T-Mobile on this Ripoff website, so I'm beginning to wonder how they stay in business -- maybe by charging people while supplying nothing for the money.