T-Mobile Over Charge - Megaphone - Did You Buy it? I didnt either. have it removed!!! Nationwide Nationwide

A perfect example of the employees of T-Hell. This "REP" has no idea what he/she is talking about. A megatone is a "one time" charge for a single ringtone and costs $1.99. This Megaphone service is a 3rd party provider and can be subscribed to from the handset or the internet. Some kid could have entered your phone number on a website and then your subscribed. T-Mobile doesn't care because they get a 40% or so kickback from these services. Like any other big company, it's all about that all mighty dollar. This rep obviously never got a "5 - World Class" call.

Regards,

Frank - Ex Employee from Salem, OR

A perfect example of the employees of T-Hell. This "REP" has no idea what he/she is talking about. A megatone is a "one time" charge for a single ringtone and costs $1.99. This Megaphone service is a 3rd party provider and can be subscribed to from the handset or the internet. Some kid could have entered your phone number on a website and then your subscribed. T-Mobile doesn't care because they get a 40% or so kickback from these services. Like any other big company, it's all about that all mighty dollar. This rep obviously never got a "5 - World Class" call.

Regards,

Frank - Ex Employee from Salem, OR

A perfect example of the employees of T-Hell. This "REP" has no idea what he/she is talking about. A megatone is a "one time" charge for a single ringtone and costs $1.99. This Megaphone service is a 3rd party provider and can be subscribed to from the handset or the internet. Some kid could have entered your phone number on a website and then your subscribed. T-Mobile doesn't care because they get a 40% or so kickback from these services. Like any other big company, it's all about that all mighty dollar. This rep obviously never got a "5 - World Class" call.

Regards,

Frank - Ex Employee from Salem, OR

it is not called a megaphone, it is a megatone, and that is what is used to describe when a download is purchased, specifically a ringtone. when it shows in our system at the rate of 5.99 we know it was a subscription. It appears under your bill as a premiuim service. I.E. a download... AND the only way you charged for this subscription is by signing up for it directly through the phone itself, solely through the downloads tab in your t-zones. this is not something that T-mobile has access to just slap onto your account at any given time. As for the refunds, policy states you can dispute a charge up to 60 days only. Sorry. Hopefully since it has been removed and what we were able to refund for you has been done, you are no longer having problems. My suggestions for anyone out there with children or teenagers, kids these days are very smart and definately know how to work there way around a cell phone and it doesn't take long to find out how to access the web and begin downloading things, i have 2 of my own and i know this. there is a way to lock your phone so they cannot just pick it up and start charging things on your bill. I would suggest to lock the phone in the future to avoid any mishaps down the road