T-Mobile PUBLICpublished review 11/12/15 I switched my account with AT&T to T-Mobile with the agreement that they would pay for my early termination fees, the balance due on my device, and credit me with my T-Mobile account. This is what their sales associates tell you in store. Never once was I told the credit I get for my bill was the device payoff. Extremely disappoint in this s*y company that is scamming people to grow their buisness! Nationwide

 PUBLICpublished review 11/12/15 I switched my account with AT&T to T-Mobile with the agreement that they would pay for my early termination fees, the balance due on my device, and credit me with my T-Mobile account. This is what their sales associates tell you in store. So, once I'm told I will get $737 for my devices, $391 prepaid Visa card, and $704 credit to my T-Mobile account. Now one would think that when a sales associate tells you what you'd be getting you'd expect to get the above. I was told by the associate that all I'd owe to att was my last payment. my credit from T-Mobile. I got my last bill from att and submitted that for reimbursement from T-Mobile. After weeks I got a prepaid visa in the mail for $391 and nothing for my devices. When I called their ridiculous customer service I was told that the credit on my T-Mobile account was actually the balance for my devices. This was never explained to me by the sales associate and when I again called the store I was told T-Mobile should have covered mostly all the bill of $1328 yet now after this false advertisement I'm stuck with a $932 att bill I need to pay. T-Mobile is deceiving and full of scammers. They seem to tell you whatever sounds good even after you ask them he questions you need to ask. Their sales associates could you some retraining on exactly what they are offering you. Never once was I told the credit I get for my bill was the device payoff. Extremely disappointed in this company that is scamming people to grow their buisness