Report: #1401850

Complaint Review: T-Mobile

  • Submitted: Fri, September 22, 2017
  • Updated: Fri, September 22, 2017
  • Reported By: Frank — Fitchburg Wisconsin USA
  • T-Mobile


T-Mobile Ripped Off & Lied too! Fitchburg, WI Nationwide

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I purchased one new phone and 2 sim cards on 9/20/2017 due to the fact that Luke, T-Mobile Store Manager, said that the T-Mobile service would work just fine where I lived. He stated that I was right between two of their cell towers. However, after arriving home that night, the two phones would not make calls nor receive data. When I did get data through, it was very slow. I called tech support that night after midnight. I called again the following afternoon to level 2 tech support. She informed me that I lived in a bad area and after running several Speed tests. They were all like 1.3Mbps down and .064Mpbs up. Tech support said that is the best I can get where I live. It was 2G at best. She said that because of this situation, I should get all my money back without any restocking fees. T-Mobile refused, after only 2 days to reimburse me and the way I look at it, still owes me $105.51. Several times it would just say Communications Error - it wouldn't even connect to the cell towers at all. I may be looking at this all wrong but I feel I was lied too and deceived and ripped off.

This report was posted on Ripoff Report on 09/22/2017 08:36 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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