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Report: #1233103

Complaint Review: T-Mobile - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Ade — Denton Texas USA
  • Author Not Confirmed What's this?
  • Why?
  • T-Mobile Nationwide USA

T-Mobile Sales of defective Samsung Galaxy S6 edge and breach o warranty policy Denton Texas Nationwide

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I purchased Samsung galaxy S6 Edge phone from T-Mobile at their retail office, T-MOBILE 9168, 2710 W University Dr Ste 1040 Denton Tx 76201-1606, dated 04/11/2015 at a total cost of $904.43. I payed for this device on cash with my debit card. The phone stopped working after 25days of purchase without any form of physical or water damage, which means that T-mobile sold a defective phone to me. I took it back to T-Mobile office on 05/06/2015 for phone exchange based on their manufacturer warranty. After being pushed arround by T-Mobile agent, I was told to ship the defective device  to their warehouse, which I did at my own expense.USPS (shipping service) and their customer care agent confirmed that they received the defective device on 05/07/2015. Acoording to their phone exchange policy and the customer agent that attended to me, I was supposed to get the replacement phone after 5-7 business day. But it's going to months now and they never sent any replacement phone and they do not want to honor their return/warranty policy. Each time I called the T-Mobile customer care, they rudely tell me that I should keep on waiting till I hear from them, when I went to their retail office where I purchased the phone they told me thesame thing to keep on waiting, apparently they are not doing anything to replace the phone. I believe T-mobile sold a fake version of Samsung Galaxy S6 Edge to me and they do not want to honor their return policy.

This report was posted on Ripoff Report on 06/02/2015 08:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/t-mobile/nationwide/t-mobile-sales-of-defective-samsung-galaxy-s6-edge-and-breach-o-warranty-policy-denton-t-1233103. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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