T-Mobile-bad reception, bad customer service T-Mobile, USA California

The terms and conditions that you signed your name to upon entering a legally binding contract with this company clearly states the cancellation policy. "5. Cancellation and Return Policy. There is a Return Period during which you can cancel a newly activated line of Service without paying a cancellation fee. The Return Period is 14 calendar days from the date of Service activation or 30 days from the Phone's purchase date if you have not activated Service. Even if you cancel Service, you must pay all Service and other charges incurred prior to cancellation.

WE ARE NOT LIABLE FOR ANY SERVICE LIMITS, FAILURES OR OUTAGES, INCLUDING WITHOUT LIMIT, THE FAILURE OF ALERTS, 9-1-1 EMERGENCY, PRIORITY ACCESS OR SECURE SERVICE CALLS TO BE CONNECTED OR COMPLETED, OR THE FAILURE TO PROVIDE ALERTS OR ACCURATELY LOCATE ANY 9-1-1 CALL"

That was pulled directly from the standard terms and conditions all post paid customers receive upon signing up for service. They are also available on the website (www.t-mobile.com). You stated you live in California, which does have a 30 day buyer's remorse period.

You can cancel service or return just the phone for a new one, no questions asked, no early termination fee, as long as it falls within that 30 day period.

The reason the final bill would have been received in March is because a bill isn't printed right when service is cancelled. If you cancelled service- for example- on Jan 18, however your billing cycle doesn't end until Feb 10, the bill cycle would close out as normal and sent to be processed on Feb 11, which depending on dates and any delays, could have been received in March.

If there are printing/ processing delays for your bill cycle your due date will be adjusted so that payment is not due within 2 days of receiving the bill.

I'm sorry that you received incorrect information about submitting an unlock request the first time you called in. As with any situation where there are thousands of employees information can get jumbled. ALL calls are recorded and they are then checked for accuracy.

If wrong information is provided on the call the individual is then coached on the correct processes to ensure that it doesn't happen again. Whereas it is unfortunate that it did happen to you, you did in a roundabout way provide a learning and growing experience for an employee, and also ensured that this employee does not give out incorrect/misleading information again. There is always a bright side.

I am glad that you now have a company that suits your needs. Different companies work for different people. It's the same with coverage. Some areas have cell site exclusivity for a certain number of years.