Report: #1364785

Complaint Review: T-Mobile

  • Submitted: Wed, March 29, 2017
  • Updated: Thu, April 06, 2017
  • Reported By: Travis — Tappahannock Virginia USA
  • T-Mobile

    , Virginia

T-Mobile I was sent 2 refurbished phones and after the second phone and after complaing an employee named Ken ID number 12070222 advised me to go into a Tmobile store and pick out any phone I wanted  Nationwide

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  On Wednesday March 26th I called T-Mobile and recorded a conversation with Ken id#12272222 after complaining about the 2nd refurbished phone in a week and a half. Ken advised me that I could go into T-Mobile store and pick out any device at the T-MOBILE store I wanted and he would put notes in the system so it would be a smooth process. I went into the store and no one could find any notes. Customer service was called and Ispent over an hour with customer service playing the recording to them. They refused to honor there commitment and I has ro leave the store with a broken phone and no warranty. T-MOBILE customer service will lie and make commitments and refuse to honor them. Crooked company that lies to its customers.

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