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Report: #263170

Complaint Review: The Learning Annex - Internet

  • Submitted:
  • Updated:
  • Reported By: San Diego California
  • Author Confirmed What's this?
  • Why?
  • The Learning Annex learningannex.com/ Internet U.S.A.

The Learning Annex ripoff The shady and huge liar The Learning Annex' used my credit card information that I used to purchase a seminar and charged $39.99 for a service that I did not authorize Internet

*UPDATE Employee: THE LEARNING ANNEX GUARANTEES MYLEARNINGANNEX.COM

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Received a telephone call from 1-801-371-0755 which is connected to The Learning Annex, the guy on the phone started a long spiel about programs and one year subscription, free refund..., which I didn't pay much attention to as I was waiting for a break so I can interrupt and hang up when I heard him say 'since I had already passed the 14 day free subscription and was being charged for the 1st month would I like to add on the discount'...

(1) He said they had called on 7/10/07 where I started my 14 day subscription. --- I never received ANY calls from them that day or any other day and I had my phone records to prove it.

(2) When I started questioning the guy he started to sound nervous and I again brought up there were never any phone calls that day or any other day. He said they recorded all their calls and that in their 'records' they had called on 7/10/07 at 1:58:22. I asked to hear the recording he stuttered out he didn't have the authority to do so and then HUNG UP on me real fast.

(3) Confused and angered I went on the internet and found their Customer Care Department # at https://www.mylearningannex.com/terms.html. There I told the representative, Bill what had just been said to me and asked them what was going on. He took a long time to get back to me (probably calling whoever was calling me before to get the info so their lies line up) and then said their 'records' show the 14 day trial i had somehow agreed to through my non-existent phone call. I pointed out I never received this phone call and I would be able to prove it simply by pulling my phone records and then I asked if I needed to bring my lawyer into this. He backtracked real fast saying that is just what our records show, but we're not calling you a liar. How can their records show something that never happened?

(4) Then they promised to refund the charge on my credit card. Took them another real long while before Bill got back on the phone with me saying they were going to transfer me to Tim Grubbs where he can help with the refund. After I finally connected to Tim he again too a long time checking the 'records' then finally saying it will take a while to backtrack the order and he will call back when it is done.
This happened a hour ago I really doubt he will call back so I've posted this as a warning to all people to not get ripped off by this shady lying company. Not to trust what they say about giving you a refund since reading other posts on this website doubt that will be coming anytime soon so definitely take it into your own hands legally and also remember to record their conversations with you on your own end.

Stephanie
San Diego, California
U.S.A.

This report was posted on Ripoff Report on 07/25/2007 04:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/the-learning-annex/internet/the-learning-annex-ripoff-the-shady-and-huge-liar-the-learning-annex-used-my-credit-card-263170. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

THE LEARNING ANNEX GUARANTEES MYLEARNINGANNEX.COM

AUTHOR: Simon - (U.S.A.)

POSTED: Thursday, July 26, 2007

Thousands of students have joined MyLearningAnnex in the last several months. Through MyLearningAnnex, students can get answers to their specific questions regarding wealth creation and real estate investing, can access hundreds of articles from industry leading experts, and can learn the strategies the industry experts use to create wealth.

We apologize for what appears to have been a billing error in this student's case. We guarantee MyLearningAnnex, as we do all of our services, and refunded the charges to this student's account promptly upon learning of the mistake. We have been in business for over 28 years teaching our students how to better themselves and we want only satisfied learners. Guaranteed.

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