Thrifty Propane refused to refund money paid for prepaid account of deceased father to elderly mother due to account being cancelled when home burned Medina ohio

Please take notice that Thrifty Propane (“Plaintiff”) has filed an action in the Hamilton County Court of Common Pleas (Ohio) – Thrifty Propane v. John Doe, Case No. A1500404– due to allegedly false and disparaging statements published concerning her on Ripoff Report using various aliases or screen names.  This complaint is one for defamation per se, defamation, tortious interference with existing economic and/or business relationships, and tortious interference with prospective economic and/or business relationships against Defendant.  Plaintiff seeks the following relief: a preliminary and permanent injunction; declaratory judgment; general, exemplary, and punitive damages; and attorneys’ fees.  Defendant must answer the complaint within the time allotted by the Court.

Please contact Plaintiff’s counsel, Whitney Gibson at wcgibson@vorys.com, to obtain a copy of the complaint.

Thank you RipOffReport.com! My mother just received a check from Thrifty Propane for $869.04.  If it wasn't for your help she would not have been reimbursed for the money that was owed to her.  Also Thrifty Propane has said that they have changed their refund policy which may help other customers in the future. Again, thank you!!!

After receiving an email from RipOffReport.com, I learned  that  on December 23, 2013, Thrifty Propane revised their refund policy regarding customers such as my parents that lost their residence due to fire and would not be rebuilding.

 They stated that their company would reimburse my mother the full amount that was prepaid for propane that was not used.  This was also reposted on January 16, 2014 from Thrifty Propane.

 Since I was not contacted by anyone representing Thrifty Propane and only learned of the intent to refund my mother through RipOFFReport.com. I called Thrifty Propane today, January 20, 2014 and spoke with a representative. I questioned when my mother would receive her refund.  I was told that there was no note on her account regarding this refund but that she would check with her BOSS and call me back.  So far, no call back. I will keep you all informed as to if they do, in fact, refund my mother.  Thank you RipOffReport.com for at least getting a response from Thrifty Propane.

Thrifty Propane has had a long-standing policy as to refunds of pre-buy accounts. In the event that a customer desires a refund, they will be refunded the pipeline rate on the date of the request. We had not taken into consideration the disaster discribed in this report, that is, a residence that was destroyed and not rebuilt.

In view of this, we have changed our policy so that in the event of  the events described here, the destroyed residence that was not rebuilt, we will refund the full purchase price. We have made arrangements to refund this customer in line with the revised policy.