Ticket Galaxy Illegal Ticket Sale South Windsor Connecticut

I bought 2 tickets online thinking I was buying it from the actually venue (Melody Tent, Hyannis, MA).  I get a receipt for only one ticket for section D, row 21 but not seats.  I called the number on the ticket and was told all sales were final and if I wanted to get a second ticket I would have to call the "Call Center".  I call the Call Center and they referred me to the Venue.  I call  the Venue and they refer me to the Ticketing Agent for seating.  I call the Ticketing Agent and they tell me there is no row 21!!!  I call Ticket Galaxy back and after several people complaining to - I get a Customer Service Manager (Felix G) who argues with me until I tell him I am going to get an attorney.  Well now  he is fully refunding my ticket after I told him he sold me an illegal ticket since there was no row 21 that existed.  This company is clearly shady! I buy tickets all the time from other companies and never had this problem.  No only was the ticket from the venue $66.00 and they charged $96.00 - but then charged $28.00 miscellaneous fees and $15.00.  Good thing is if you argue and threaten them they seem to respond - he refunded my ticket!!!!